Mohammed Alidinar
Glasgow,United Kingdom
Summary
Accomplished field service engineer with extensive expertise in telecommunications systems installation, fault finding and diagnosis, and IT support. Proven ability to conduct site surveys, perform hardware installations, and precisely execute field testing. Adept at customer interfacing and communication, ensuring seamless service delivery. Skilled in WordPress management and cloud computing knowledge, with a strong focus on meeting deadlines. Committed to leveraging technical skills to drive operational excellence and contribute to organisational success.
Friendly Telecommunications Engineer with experience in customer-facing roles. Works quickly and accurately to resolve connectivity issues whilst providing excellent service. Multi-skilled to deliver additional technical and diagnostic support.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Telecommunications Engineer
Kelly Group
10.2024 - 03.2025
- As a skilled Telecommunications Copper Engineer, I specialize in providing seamless connectivity for customers by ensuring high-quality installations and outstanding service delivery
- Customer Liaison: Coordinating with customers to schedule and ensure smooth installation processes
- Health & Safety Compliance: Strictly adhering to Health and Safety legislation while working in varied environments
- Technical Expertise: Installing copper cables and network connection points at customer premises
- Working at height safely (e.g., climbing ladders) and in underground telecommunications chambers or street cabinets
- Customer Engagement: Educating customers on their new connection and ensuring they are satisfied with the service
- Fault Diagnosis & Resolution: Utilizing advanced tools like Exfo and Oscillator to identify and rectify issues, including high resistance, battery contact, earth contact, loop faults, rectified loop, and syncing problems
- Contributed to business growth through proficiently managing resources and streamlining processes.
- Achieved optimal network functionality with constant monitoring and adjustments.
- Collaborated on major telecommunications projects, ensuring successful completion within deadlines.
- Ensured maximum uptime of telecommunication systems, minimising service disruptions for clients.
Network Analyst
Sword Group
Bellshill, United Kingdom
10.2023 - 08.2024
- Company Overview: Sword Group - Ping
- As a Network Analyst at Sword Group - Ping, I play a crucial role in the Network Operations team, serving as the frontline support for customer incidents and service requests
- With middle-level experience in customer service, helpdesk, and NOC environments, I efficiently logged and resolved faults while adhering to strict SLAs
- Leveraging my background in supporting enterprise networks, including hands-on experience or working towards Cisco CCNA qualification, I adeptly configured and troubleshooted network equipment to ensure seamless operations
- My experience in dealing with third-party suppliers, escalating issues where necessary, ensured timely resolutions across a wide range of technologies and services
- With a developing understanding of Cypher security knowledge, IoT, and cloud management, I contributed to the team's efforts in ensuring the security and efficient management of network infrastructure
- With superior communication skills, I effectively collaborated with stakeholders to achieve customer satisfaction and operational excellence
- Sword Group - Ping
Technical Support Engineer
SP Energy Networks
Glasgow, United Kingdom
09.2023 - 10.2023
- As technical Support at SP Energy Networks, I was responsible for troubleshooting a range of Toughpad issues, encompassing PowerOn Mobile, Geofield, Bitlocker, and Windows, ensuring the seamless functionality of these critical systems
- Additionally, I played a pivotal role in resolving mobile phone issues using In Tune and mCompanion, managed laptop-related challenges linked to Geofield, and oversaw email inboxes, handling queries for UMV, FWMS, SPEN CoE, and Yuno
- Moreover, I prepared and managed various reports related to business closure, FWMS errors, and UNPA/UNPC, contributing to data-driven decision-making
- Furthermore, I addressed errors in mCompanion and Middleware, providing effective troubleshooting solutions
- Additionally, I efficiently processed catalog requests for UMV, Geofield, PowerOn Mobile, and Sharepoint, ensuring smooth operations
- In my role, I also took on miscellaneous tasks, such as the District Outage Planner and Linesearch approvals, contributing to operational efficiency
- Furthermore, I facilitated device rollouts, which included tasks like SIM card registration and device setup, promoting optimal functionality across the organization
Retail Advisor
EE
Glasgow, United Kingdom
03.2023 - 08.2023
- As a Retail Advisor at EE Network, I provide outstanding customer service and sales support to ensure a positive customer experience
- My role involves educating customers about the latest products and services, answering questions, resolving issues, and helping them find the best solution to meet their needs
- I am passionate about technology and take pride in keeping up-to-date with the latest trends and developments in the industry
- With excellent communication skills and a customer-focused approach, I strive to deliver exceptional results and exceed expectations
Customer Service Representative
Sitel
Glasgow, United Kingdom
04.2020 - 03.2023
- Company Overview: Sitel Group's Virgin Media Campaign
- As a Customer Service Representative at Sitel Group's Virgin Media Campaign, I worked in the Retention Department to help retain existing customers by addressing their concerns and providing solutions to any issues they may have had
- In this role, I utilized my strong communication and problem-solving skills to build positive relationships with customers and ensure their satisfaction with the company's products and services
- I gained valuable experience handling difficult customer situations, negotiating, and upselling while maintaining a professional and friendly attitude
- My time in this role allowed me to develop my customer service skills and communicate more effectively
- Sitel Group's Virgin Media Campaign
- Assisted customers in making informed decisions by providing detailed product information.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Customer Service Manager
William Hill
Glasgow
08.2018 - 04.2020
- As a former Customer Experience Assistant at William Hill, I quickly demonstrated my ability to deliver exceptional customer service, communicate effectively, and maintain a positive attitude even in high-pressure situations
- With my dedication and hard work, I was promoted to Customer Experience Manager, overseeing a team of customer service representatives and ensuring that customer queries and issues were resolved efficiently and to a high standard
- In this role, I also focused on improving the overall customer experience by implementing new strategies and processes that resulted in higher customer satisfaction rates and increased customer retention
- In addition, I collaborated with various departments within the organisation, including marketing and product development, to ensure that customers' needs and concerns were addressed and incorporated into the company's overall strategy
- I consistently demonstrated my leadership, communication, and problem-solving skills throughout my tenure at William Hill
- As a result, I am proud to have contributed to the company's success and positively impacted the customer experience
Property Administrator
Homes for Good (Scotland) CIC
Bridgeton
06.2017 - 12.2017
- Company Overview: Letting agent company
- As a Property Administrator at Homes For Good Letting agent company, I was responsible for various tasks related to property management
- One of my key responsibilities was communicating with landlords and the council to validate the business and ensure compliance with regulations
- I also conducted thorough background checks on potential tenants by contacting their former letting agents and reviewing their rental histories
- In addition, I was in charge of running check-in and check-out inventories, ensuring that all properties were inspected thoroughly and any damages were reported and rectified promptly
- These tasks required intense attention to detail, organisation, and excellent communication skills to liaise effectively with stakeholders
- Overall, my experience in property administration at Homes For Good allowed me to develop a deep understanding of the importance of efficient property management and the value of solid communication skills in this field
- Letting agent company
Customer Assistant
Mark and Spencer
Glasgow
07.2015 - 06.2017
- As a former Customer Service Assistant at Marks and Spencer, I gained valuable experience providing excellent customer service and problem-solving skills
- During my time there, I developed strong communication skills and the ability to work effectively in a fast-paced environment
- I handled customer inquiries and complaints, provided product information, and ensured customer satisfaction
- Working for a well-known and respected brand like Marks and Spencer has given me a solid customer service foundation and helped me become a more well-rounded professional
Education
Postgraduate Degree - Advance Computing Internet of Things (IoT)
University of the West of Scotland
09.2022 - 10.2023
Bachelor's degree - Computer Networking and Multimedia
University of the West of Scotland
10.2020 - 07.2022
HND - Computer Systems Networking and Telecommunications
Glasgow Clyde College
01.2019 - 01.2020
HNC - Computer Science
Glasgow Clyde College
01.2016 - 01.2017
Intermediate Diploma - Office Management And Information System
University of Khartoum
01.2008 - 01.2012
Skills
- Customer interfacing
- Cloud computing knowledge
- Telecommunications systems expertise
- Deadline oriented work approach
- Field testing experience
- Fault finding and diagnosis
- Customer termination point installations
- Networking technologies
- Complex problem resolution
- Telecommunications quality assessment
- Telecommunications infrastructure
- Microsoft Office Suite
- Risk Management
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Certification
- CCNA: Introduction to Networks
- Prompt Design in Vertex AI Skill, Badge
- Introduction to Cybersecurity
- NDG Linux Unhatched English, 0524b
Personal Information
Title: Telecommunications Engineer | Cisco CCNA | Postgraduate Diploma | Undergraduate Bachelor of Computing Networking
Custom
Alexander H Morton Prize
Accomplishments
Alexander H Morton Prize Alexander H Morton Prize
Issued by University of the West of Scotland · Jul 2022
An Award is given to the best project of the academic year
Languages
English
Fluent
Arabic
Fluent
Timeline
Telecommunications Engineer
Kelly Group
10.2024 - 03.2025
Network Analyst
Sword Group
10.2023 - 08.2024
Technical Support Engineer
SP Energy Networks
09.2023 - 10.2023
Retail Advisor
EE
03.2023 - 08.2023
Postgraduate Degree - Advance Computing Internet of Things (IoT)
University of the West of Scotland
09.2022 - 10.2023
Bachelor's degree - Computer Networking and Multimedia
University of the West of Scotland
10.2020 - 07.2022
Customer Service Representative
Sitel
04.2020 - 03.2023
HND - Computer Systems Networking and Telecommunications
Glasgow Clyde College
01.2019 - 01.2020
Customer Service Manager
William Hill
08.2018 - 04.2020
Property Administrator
Homes for Good (Scotland) CIC
06.2017 - 12.2017
HNC - Computer Science
Glasgow Clyde College
01.2016 - 01.2017
Customer Assistant
Mark and Spencer
07.2015 - 06.2017
Intermediate Diploma - Office Management And Information System
University of Khartoum
01.2008 - 01.2012
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