Nicholas King
Romsey,Hampshire
Summary
Dedicated Occupational Therapy Student with over 10 years of customer service experience. Completed CPD course in phlebotomy to enhance patient support skills. Committed to infection control and patient safety, delivering high-quality care in fast-paced environments. Strong background in customer engagement and administrative support, utilising communication skills to improve patient and customer experiences.
Overview
5
5
years of professional experience
Work History
Bank Receptionist
NHS Professionals
02.2026 - Current
- Welcomed guests and clients in friendly, positive manner..
- Answered and directed incoming calls to relevant staff members using multi-line telephone system..
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Facilitated clerical operations to ensure efficient administrative processes at the University Hospital Southampton..
Bank Theatre Receptionist
Bank Partners previously Salisbury Hospital
, Wiltshire
04.2024 - Current
- Greeted guests and clients warmly at reception, creating a welcoming atmosphere.
- Welcomed patients, staff, and visitors, ensuring smooth reception operations in Main Theatres and Day Surgery Unit.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
Operations Administrator
SELWOOD HOUSING
Trowbridge, Wiltshire
01.2025 - 01.2026
- Managed diaries and communicated with customers, contractors, and internal teams to facilitate seamless operations.
- Planned and scheduled work for multi-operatives, labourers, and two painters while collaborating with voids supervisor to optimise workflow.
- Provided administrative support and liaised with customers within Property Services team to ensure efficient service delivery.
Customer Advisor
Boots Beauty Specialist
Salisbury
09.2023 - 04.2024
- Provided impartial, tailored advice, guiding customers in selecting suitable products from a range of premium brands in Beauty Halls.
- Supported customers at Beauty Halls and main tills, ensuring a seamless shopping experience.
- Provided support to customers by addressing their questions and concerns. by knowledgeably answering enquiries regarding product placement, details and availability.
- Helped customers feel valued and appreciated by going the extra mile to answer questions.
- Remained calm under pressure to handle customer complaints and solve problems.
Customer Service Advisor/Student Disability Advisor
University of Southampton
Southampton, Hampshire
01.2023 - 09.2023
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Resolved customer service enquiries promptly to ensure satisfaction.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Handled email correspondence and telephone enquiries from current and prospective students, facilitated appointment bookings, processed student information, and supported team operations.
Customer Service Advisor
Wiltshire Farm Foods
Southampton
02.2022 - 12.2022
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Addressed customer service enquiries quickly and accurately.
- Handled 50-60 incoming and outgoing calls daily, adapting communication styles to meet customer needs and accurately recording orders.
- Recorded information on Dynamics system, processed orders, delivered customer service, managed standing orders, processed payments, and built customer relationships to enhance loyalty.
Education
GCSE -
The Trafalgar School
Downton, UK07-2007
Certificate - Phlebotomy
Centre for Medical Sciences & Research
London04-2026
National Diploma - Performing Arts (BTEC)
Wiltshire College Salisbury (formally known as Salisbury College)
Salisbury01-2009
Bsc - Occupational Therapy (with Foundation Year)
Bournemouth University
Bournemouth08-2026
Skills
- Customer Service
- Customer Support
- Customer orientation
- Clear communication
- Clear and efficient telephone manner
- Verbal communication
- Sensitive customer response
- Ability to mix with a wide range of people
- Well-organised
- Keeping to deadlines
- Effective communicator
- Able to work in a team
- Hard-working
Timeline
Bank Receptionist
NHS Professionals
02.2026 - Current
Operations Administrator
SELWOOD HOUSING
01.2025 - 01.2026
Bank Theatre Receptionist
Bank Partners previously Salisbury Hospital
04.2024 - Current
Customer Advisor
Boots Beauty Specialist
09.2023 - 04.2024
Customer Service Advisor/Student Disability Advisor
University of Southampton
01.2023 - 09.2023
Customer Service Advisor
Wiltshire Farm Foods
02.2022 - 12.2022
GCSE -
The Trafalgar School
Certificate - Phlebotomy
Centre for Medical Sciences & Research
National Diploma - Performing Arts (BTEC)
Wiltshire College Salisbury (formally known as Salisbury College)
Bsc - Occupational Therapy (with Foundation Year)
Bournemouth University