Kefilwe Selotlego
Stockport,Greater Manchester
Summary
Brings strong communication, organisation, and client care skills to every role. Adapts to changing priorities while maintaining accuracy, discretion, and a welcoming manner. Supports teams and service users by handling tasks reliably and contributing to a calm, well-managed environment.
Overview
11
11
years of professional experience
Work History
Bank Receptionist
Woodlands Care ome
Poynton, Stockport, Cheshire
04.2026 - Current
- Welcomed guests and clients warmly, creating a positive first impression.
- Answered and directed incoming calls to relevant staff members using a multi-line telephone system.
- Handled incoming calls, accurately taking messages and relaying to personnel for efficient communication.
- Maintained a clean and organised reception area, enhancing visitor experience and comfort.
Health Care Assistant
Woodlands Care Home
Poynton,Stockport, Cheshire
01.2024 - Current
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
- Encouraged patient autonomy by promoting self-sufficiency in daily activities while providing necessary assistance.
- Assisted patients with nutrition and hydration, ensuring timely meal delivery and support during feeding.
- Maintained clean, hygienic environments to enhance comfort and safety for patients.
healthcare Assistant
My homecare
Culceth, Cheshire
12.2022 - 01.2024
- Provided care to patients following detailed care and rehabilitation plans.
- Conducted regular checks on patients to monitor their condition and report any changes to registered nurses or doctors.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
- Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support.
- Kept public areas clean and hygienic by performing routine sanitisation tasks.
Travel consultant
At&T Travel
Francistown, Botswana, North East
03.2016 - 12.2022
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Reserved tickets, booked accommodations and rental transportation to accommodate needs of customers.
- Ensured high-level guest service by going above and beyond to achieve client needs and resolve issues.
- Handled client queries and concerns with professionalism, offering prompt solutions to maintain high service standards.
- Developed and maintained strong relationships with industry partners, including airlines and hotel chains, to enhance service offerings.
- Maintained detailed records of client interactions, bookings, and feedback, using data to improve service delivery.
Education
NVQ Level 3 - NVQ Level 3 Health and Social Care
City & Guilds of London Institute
London01-2024
Foundation Degree in Arts - Associate Degree in Tourism Management
LIMKOKWING UNIVERSITY
Botswana01-2016
GCSEs - BGCSE
Mater Spei College
Francistown01-2012
Skills
- Front desk operations
- Office administration
- Records management
- Multi-line telephone
- Appointment scheduling
- Customer service
Timeline
Bank Receptionist
Woodlands Care ome
04.2026 - Current
Health Care Assistant
Woodlands Care Home
01.2024 - Current
healthcare Assistant
My homecare
12.2022 - 01.2024
Travel consultant
At&T Travel
03.2016 - 12.2022
NVQ Level 3 - NVQ Level 3 Health and Social Care
City & Guilds of London Institute
Foundation Degree in Arts - Associate Degree in Tourism Management
LIMKOKWING UNIVERSITY
GCSEs - BGCSE
Mater Spei College