Gertrude Ofeibea Otopah
Harlow
Summary
Dedicated and compassionate Care Assistant with a proven track record of providing physical, emotional, and social support to individuals. Highly reliable and committed to upholding the highest standards of care. Seeking an opportunity to contribute to a compassionate team and make a positive impact on the lives of residents.
Overview
6
6
years of professional experience
Work History
Bank Receptionist
Abbot Care Home
Harlow, United Kingdom
02.2025 - Current
- Greet visitors with a warm welcome and ensure all sign-in protocols are followed.
- Answer and transfer phone calls, take accurate messages, and respond to general enquiries.
- Manage incoming and outgoing post and maintain a clean, organised reception area.
- Support the Home Manager and Administrator with administrative tasks and stock control.
- Record and report daily updates and help promote the home during show rounds.
- Assist in recruitment coordination and provide excellent customer service at the front desk.
- Use Microsoft Office tools and digital care systems to maintain documentation.
Care Assistant
Abbot Care Home
Harlow, United Kingdom
12.2023 - Current
- Assist residents with personal hygiene, dressing, and mobility needs while ensuring comfort and dignity.
- Support mealtimes and nutritional care, creating a positive and respectful dining experience.
- Complete and maintain accurate daily care documentation including charts and care plans.
- Promote independence and provide one-to-one emotional support to residents.
- Encourage participation in meaningful activities, helping to maintain mental and social wellbeing.
- Communicate effectively with residents, families, and healthcare professionals.
- Report changes in physical or mental health promptly to senior staff.
Production operative
HL Display LTD
Harlow, United Kingdom
09.2023 - 11.2023
- Independently operated production line equipment.
- Accurately labelled and packaged over 250 items per day.
- Handled Goods In and Goods Out requests in line with company protocols.
- Followed instructions and completed delegated tasks to agreed standards exceeding targets by 10%.
- Maintained clean workstation to comply with safety guidelines and protocols.
Care assistant
Veeda Care
Accra, Ghana
12.2020 - 05.2023
- Provided dedicated physical, emotional, and social support to residents, adhering to a person-centered approach.
- Assisted residents during mealtimes, ensuring nutritional needs were met while promoting a positive dining experience.
- Diligently maintained current and appropriate documentation, including daily record keeping, charts, and care plans.
- Engaged residents in meaningful activities to foster a sense of purpose and well-being.
- Used outstanding communication and interpersonal skills to build positive relationships with residents.
- Ensured safe, secure living conditions for residents, reducing risk and enhancing quality of life.
- Empowered residents to retain maximum independence through targeted care.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
Childminder
Little Kingdom Childminding
Accra, Ghana
06.2019 - 11.2020
- Offered learning-through-play activities, stimulating physical, mental and social development.
- Maintained exceptional levels of cleanliness and hygiene to best protect children's health and safety.
- Established effective after-school routine by preparing meals in advance, maximizing time for play and homework.
- Supplied appropriate snacks, meals and drinks, adhering to dietary requirements for optimal child wellbeing.
- Supervised children's play, ensuring their physical safety at all times.
Education
Bachelor Of Science - Agriculture
University of Ghana, Legon
Ghana09.2021
Skills
- Elderly and dementia care
- Personal care & hygiene support
- Safeguarding & risk assessment
- Accurate care documentation
- Promoting independence, dignity & choice
- Companionship & activity engagement
- Teamwork and collaboration
- Monitoring wellbeing
- Compassionate and kind approach to care
- Outstanding communication
Trainings
Infection Control
Safer People Handling
Nutrition and Hydration
Food Safety
Dysphagia & IDDSI Framework
Safeguarding Adult at Risk
Privacy and Dignity
Fire Safety Awareness
Duty of Care
Accomplishments
- Received recognition as the "Care Assistant of the Month" for consistently exceeding performance metrics and demonstrating exceptional dedication
Additional Information
- UK Drivers License
Timeline
Bank Receptionist
Abbot Care Home
02.2025 - Current
Care Assistant
Abbot Care Home
12.2023 - Current
Production operative
HL Display LTD
09.2023 - 11.2023
Care assistant
Veeda Care
12.2020 - 05.2023
Childminder
Little Kingdom Childminding
06.2019 - 11.2020
Bachelor Of Science - Agriculture
University of Ghana, Legon