Niamh Taylor
Plymouth
Summary
Dedicated professional with extensive skills in customer service, bar tending, and electronic switchboard operation. Proven ability to remain calm under pressure and excel in team environments. Expertise in drinks and product upselling, front desk security protocols, and meeting room preparation. Committed to delivering excellent customer service and adept at conflict resolution and data entry.
Well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work history
Wedding Events Staff & Waitressing
OAK FARM HOTEL
Cannock, Staffordshire
2024.01 - Current
- Delivered professional food and beverage service at weddings and events, over busy summer periods. Standard 4 wedding weekends.
- Trained in silver service and wine service
- Served canapés and ensured smooth guest service during events
- Assisted with evening setup, including wedding room preparation
- Worked efficiently in high-pressure, fast-paced environments
- Collaborated with team members to deliver high-quality events
- Maintained a professional and friendly approach with guests at all times
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Increased customer satisfaction by resolving issues.
- Closely monitored stock levels to implement necessary replenishments for smooth running bar service.
- Stayed updated on latest mixology trends, improving overall quality of bar service.
- Handled cash transactions accurately for quick and efficient bar service.
- Helped train team to deliver high levels of bar service to increase customer satisfaction.
Receptionist
JAGUAR LANDROVER
Stafford, Staffordshire
2022.01 - 2023.06
- Managed incoming calls and logged customer enquiries efficiently
- Handled sales enquiries and directed them to relevant departments
- Coordinated communication between multiple departments within the business
- Greeted High Profile customers and provided a professional first point of contact
- Supported the sales team during busy periods
- Maintained organised records of customer interactions
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Managed phone calls, resulting in effective communication flow within the company.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Utilised multi-line telephone system to manage incoming calls effectively.
Customer Sales Advisor
H&M
Stafford
2022.01 - 2023.04
- Delivered high-quality customer service in a fast-paced retail environment
- Assisted customers with purchases and product enquiries
- Operated tills and handled cash transactions accurately
- Completed end-of-day cashing up and balanced registers
- Managed stock room organisation and replenished shop floor displays
- Assisted with stock takes and inventory control
- Maintained visual merchandising and store standards
- Advised customers on suitable products to meet their needs.
- Addressed potential customer queries, improving brand reputation and trustworthiness.
Education
GCSEs, A-Levels
BLESSED WILLIAM HOWARD HIGH SCHOOL
2015.01 - 2022.01
Bachelor of Science - Marine Conservation and Ocean Science
UNIVERSITY OF PLYMOUTH
2023.01 - 2026.01
Skills
- Silver service trained
- Bar tending
- Till trained
- Ability to work in a team
- Excellent customer service
- Calm under pressure
- Drinks & Product upselling
- Electronic switchboard operation
- Front desk security protocols
- Meeting room preparation
- Email correspondence
- Customer Service
- Conflict Resolution
- Data Entry
HOBBIES
Weightlifting, Surfing, Hiking, Reading
References
References available upon request.
Timeline
Wedding Events Staff & Waitressing
OAK FARM HOTEL
2024.01 - Current
Bachelor of Science - Marine Conservation and Ocean Science
UNIVERSITY OF PLYMOUTH
2023.01 - 2026.01
Receptionist
JAGUAR LANDROVER
2022.01 - 2023.06
Customer Sales Advisor
H&M
2022.01 - 2023.04
GCSEs, A-Levels
BLESSED WILLIAM HOWARD HIGH SCHOOL
2015.01 - 2022.01