Niamh Shortall

• Carried out administrative duties such as filing and updating records efficiently for streamlined operations.
• Processed email and phone enquiries, booked patients in and updated their files.
• Scheduled and re-arranged patient appointments using Cliniko, recording notes online for practitioners.
• Prepared examination rooms for patients' visits.
• Trained new Clinical Assistants joining the team, helping them adapt quickly into their roles.
• Supported practitioners in delivering quality care, enhancing overall patient experience within the clinic setting.
• Followed clinical guidelines when handling patient data to maintain confidentiality.

• Experience in customer service
• Learned how to manage other employee's roles in store while supervising
• Cash handling and Cash Office trained
• Experience dealing with high volumes of customers
• Managed front desk dealing with customers complaints and queries.

• Competence in dealing with customer's requests and finance
• Taught and aided classes for all age ranges
• Cooperation with colleagues
• Gained responsibility
• Profound maturity
• Ability to work with younger audiences.

• Hired by content creators to edit their footage into full-length videos to be published on YouTube
• Have previously worked with Jack Massey-Walsh (@JackSucksAtLife - 2 Million+ online subscribers)
• Enhanced creative outlook
• Visual storytelling skills.

A, B, B

3 A*s, 5 As, 2 Bs