Nikola Hartley
Doncaster,
Summary
Highly skilled professional with expertise in health and safety compliance. Demonstrates exceptional organisational competence, adaptability in methods, and proficiency in document handling and record-keeping. Proficient in Microsoft Office Suite, office equipment operation, always with a strong focus on detail and efficiency. Committed to delivering excellence through strategic planning, multitasking capabilities, and customer service while maintaining professionalism. Loyal employee with solid understanding of training needs. Dedicated team player, proactive and hands-on in task completion.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Mailroom Specialist
Compass Group UK & Ireland
Leeds, West Yorkshire
01.2020 - 10.2025
- Optimised use of space within the mailroom, creating a more productive work environment.
- Facilitated interdepartmental correspondence by distributing internal memos promptly.
- Maintained a clean, organised workspace to promote efficiency in mail handling.
- Managed large volumes of incoming and outgoing post, ensuring smooth workflow.
- Implemented a new record-keeping system, improving document traceability significantly.
- Operated mailing machinery including franking machines and photocopiers, minimising downtime due to malfunctions.
- Provided excellent customer service when dealing with enquiries concerning lost or misplaced items.
- Utilised digital tracking systems to ensure swift package retrieval.
- Liaised with external courier services to negotiate best prices for postage.
- Assured timely delivery of post to all departments for improved business communication.
- Promoted health and safety regulations by adhering to proper manual handling procedures whilst lifting heavy parcels.
- Coordinated the secure destruction of confidential documents to maintain privacy standards in line with GDPR regulations.
- Assisted colleagues with parcel packaging to prevent damage during transit.
- Sorted and differentiated types of packages.
- Organised logistics of special deliveries.
- Dispatched mail to businesses and homes within area covered by mail office.
- Collected signatures and payments from customers sending and receiving mail.
- Responded to customer tracking enquiries, using postal system to obtain information on mail status.
Cleaning Supervisor
Compass Group UK & Ireland
Leeds, West Yorkshire
02.2008 - 01.2020
- Developed rosters and assigned duties to maximise staff utilisation.
- Conducted performance evaluations, fostering continuous improvement in cleaning services.
- Liaised with management on supply needs for uninterrupted operation of the cleaning unit.
- Upheld company reputation by effectively handling customer complaints and queries related to cleanliness issues.
- Provided training for new staff members to ensure quality service delivery.
- Ensured cleanliness standards met with regular inspections of work areas.
- Verified equipment functionality regularly, preventing downtime due to faulty appliances.
- Coordinated deep cleaning projects, ensuring timely completion and satisfactory results.
- Handled emergencies promptly ensuring minimal disruption to clients' normal operations.
- Followed environmental regulations in waste disposal activities for safer surroundings.
- Adhered strictly to COSHH guidelines whilst using chemicals safeguarding employees' health.
- Maintained a safe work environment through meticulous adherence to safety protocols.
- Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
- Reported on accidents and investigated incidents to protect staff safety.
- Scheduled work shifts to meet cleaning needs and staffing requirements.
- Guided staff to handle chemical solutions in line with COSHH.
- Used excellent problem-solving skills to quickly resolve issues.
- Looked for ways to increase quality of cleaning services.
- Acted as point of contact and motivation for employees.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Specialised in office and retail cleaning services.
- Cleaned bathrooms and kitchens thoroughly for exceptional hygiene standards.
- Stored and disposed of cleaning products and chemicals safely.
- Briefed staff on daily cleaning requirements and delegated tasks to suitable candidates.
- Communicated management feedback to improve team performance.
- Delivered professional, friendly service across customer-facing tasks.
Education
Some College (No Degree) -
Rodillian School
Lofthouse, Wakefield 09.1996 - 06.2001
Skills
- Health and safety consciousness
- Organisational competence
- Task coordination
- Microsoft Office Suite proficient
- Typing speed
- Dependability
- Detail focused
- Time efficiency
- Initiative taking
Certification
- UK Driving Licence - Held since 06/06/06 - Zero points
- Fire safety
- GDPR
- Health and safety at work
- COSHH
Timeline
Mailroom Specialist
Compass Group UK & Ireland
01.2020 - 10.2025
Cleaning Supervisor
Compass Group UK & Ireland
02.2008 - 01.2020
Some College (No Degree) -
Rodillian School
09.1996 - 06.2001