Niamh Mcternan
Birmingham
Summary
Dedicated professional with expertise in effective communication with children and family support plan development. Demonstrates strong skills in information gathering, research, and problem-solving, ensuring reliable and supportive care. Committed to safeguarding and the protection of adults and young children, with a focus on empowerment and personal professional development. Holds certifications in sociology, psychology, dementia care, anatomy and physiology, learning disabilities and data protection.
Overview
2
2
years of professional experience
Work history
Early help family worker
Kingston Noble
Birmingham
08.2025 - Current
- Supported families by providing guidance on accessing local services and resources.
- Assisted in developing action plans tailored to individual family needs and circumstances.
- Collaborated with multidisciplinary teams to address complex family situations and challenges.
- Engaged with families using active listening skills to foster trust and open communication.
Help desk operator
Cleanevent.
Cheltenham, Gloucestershire
07.2023 - 07.2025
- Effectively managed incoming calls and emails to ensure prompt responses.
- Coordinated job requests from various departments within venue operations.
- Delivered clear communications to facilitate understanding and collaboration.
- Trained new staff on helpdesk procedures and standards for customer service excellence.
Dementia Support Worker.
Birmingham Irish Association
Birmingham, West Midlands
02.2024 - 06.2025
- Provided compassionate support to individuals with dementia, enhancing their daily living experiences.
- Assisted in developing personalised care plans tailored to individual needs and preferences.
- Facilitated engaging activities aimed at stimulating cognitive functions and promoting social interaction.
- Monitored changes in residents' behaviour and reported significant observations to senior staff.
- Followed all safeguarding protocols and health & safety regulations.
Nursery practitioner
Mucky Pups
Birmingham , West Midlands
10.2024 - 02.2025
- Assisted in planning and implementing engaging activities to support children's development following EYFS
- Monitored children's behaviour and provided guidance to encourage positive interactions.
- Collaborated with colleagues to create a safe and stimulating learning environment.
- Communicated with parents about children's progress and addressed any concerns.
- Supported children with SEN and implemented approaches to meet their individual requirements.
Education
GCSEs - Mathematics(5), English (5), Science (4,4),Health & Social Care(Distinction),Religious Studies(5)
Archbishop Ilsley Catholic School
BirminghamNVQ Level 3 - Health & Social Care.
Solihull College and University Centre
SolihullNVQ Level 4 - Social work; working with children and families.
learndirect
BirminghamSkills
- Effective communication with children
- Information gathering and research
- Family support plan development
- Supportive and caring
- Problem-solving
- Reliable
- Active listening
- Professionalism
Certifications
- Safeguarding
- Sociology
- Learning Disabilities
- Personal Professional Development
- Empowerment
- Data Protection
- Protection of Adults and Young Children
- Dementia
- Psychology
- Dementia
- Anatomy and Physiology
Accomplishments
My skydive for MIND
In July 2024, I completed a skydive to raise funds for the mental health charity MIND. I took on this challenge because I believe mental health deserves greater awareness, understanding, and resources. Through this effort, I raised a total of £2,320, contributing to the funding of vital support services, ongoing research, and efforts to reduce the stigma surrounding mental health.
Timeline
Early help family worker
Kingston Noble
08.2025 - Current
Nursery practitioner
Mucky Pups
10.2024 - 02.2025
Dementia Support Worker.
Birmingham Irish Association
02.2024 - 06.2025
Help desk operator
Cleanevent.
07.2023 - 07.2025
GCSEs - Mathematics(5), English (5), Science (4,4),Health & Social Care(Distinction),Religious Studies(5)
Archbishop Ilsley Catholic School
NVQ Level 3 - Health & Social Care.
Solihull College and University Centre
NVQ Level 4 - Social work; working with children and families.
learndirect
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