- I love to read books in my spare time
- I enjoy painting and creating art
- I enjoy Swimming and going on walks any chance I get
Niamh Lithgow
Lanark,Scotland
Summary
Friendly Hotel Receptionist with strong communication and customer service skills. Consistently delivers warm, welcoming atmosphere for guests, ensuring smooth check-ins and check-outs. Skilled in handling guest inquiries, managing reservations, and coordinating with other departments to enhance guest experiences. Proficient in using hotel management software and maintaining accurate records. Always focused on providing exceptional service and fostering guest satisfaction. Guest-focused and diligent Receptionist skilled in managing hotel reception areas. Expert at solving problems for continued guest satisfaction and retention. Uses resourceful approach to manage multiple simultaneous tasks on busy receptions without difficulty. Loves to take on any advice to help me learn and grow in any part of the job.
Overview
5
5
years of professional experience
Work History
Hotel Receptionist
New Lanark Mill Hotel
Lanark, Scotland
01.2024 - Current
- Managed telephone enquiries, efficiently handling reservations, cancellations, and modifications to bookings.
- Greeted guests upon arrival, provided check-in assistance, and directed to rooms, enhancing guest experience.
- Welcomed guests warmly when entering hotel, registering arrival on booking systems.
- Conducted check-out procedures, issued invoices, and collected feedback to improve future guest experiences.
- Prepared for guest arrival, directing housekeeping to ready rooms and add special welcoming touches.
- Processed guest payments for accommodation and services, maintaining accurate financial records.
- Coordinated with housekeeping to confirm room statuses, guaranteeing timely availability for new guests.
- Trained new reception staff, sharing knowledge and best practices to maintain service quality.
- Organised restaurant bookings, excursions and taxis for guests.
- Offered upselling options such as room upgrades and additional services to maximise hotel revenue.
Shop Assistant
Premier Stores
08.2021 - 11.2021
- Replenished items and organised displays to keep stock looking professional.
- Processed transactions efficiently, managing cash, credit card, and gift voucher payments.
- Took stock of products and updated inventory records with new totals.
- Worked as team member, performing cashier duties, product assistance and cleaning.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Prioritised tasks in order of urgency to create positive shopping experience for customers.
Education
A-Levels -
Lanark Grammar High School
Lanark2023
Skills
- Guest relations and customer service
- Front desk operations
- Booking management
- Organizational skills
- Team collaboration
- Pressure management
Interests
Timeline
Hotel Receptionist
New Lanark Mill Hotel
01.2024 - Current
Shop Assistant
Premier Stores
08.2021 - 11.2021
A-Levels -
Lanark Grammar High School