Niamh Hutson
Notting
Summary
Dedicated professional with strong expertise in customer service, conflict resolution, and team collaboration. Demonstrates exceptional communication skills and a proven ability to resolve issues efficiently while maintaining health and safety compliance. Adept at leading teams with patience and tolerance, ensuring a harmonious work environment. Committed to continuous improvement and achieving excellence in all tasks undertaken.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Team leader at the Bowman
Greene King Brewery
Hucknall Torkard, Nottinghamshire
2025.01 - Current
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
photographer on the side
self employed
, Nottinghamshire
2024.06 - Current
- Small business on the side for more experience and increasing my portfolio
- Worked with a diverse range of subjects and models, adapting approach accordingly.
- Utilised Photoshop and Adobe Lightroom software to add special effects to pictures.
- Created strong rapport with clients during photo shoots, helping to capture individual personality in each image.
Waitress/ bartender
Greene King Brewery
Kirkby in Ashfield, Nottinghamshire
2023.12 - 2025.01
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Taking photos for social media and advertising our pub, certain drinks and food.
waitress, supervisor
Titchfield park cafe, small business
Hucknall, Nottingham
2022.12 - 2024.12
- Followed all company procedures and policies whilst handling cash and payments.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Trained new team members in various cooking techniques for improved performance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Babysitter, animals and children
self employer
Hucknall , Nottingham
2022.05 - 2024.06
- Taught manners and other socially appropriate behaviours enhancing interpersonal development among kids.
- Supervised and monitored the safety of children in care to ensure well-being at all times.
- Read stories and lead activities to help children build foundational learning skills.
Education
GCSEs -
The National Church Of England Academy
Hucknall, Nottingham 2017.09 - 2022.05
level 3 diploma - Film and TV production
Confetti institute of creative technologies
Nottingham 2022.07 - 2024.07
Skills
- Tolerance and patience
- Issue resolution
- Communication with customers
- Resolving conflict
- Working as a team player
- Customer Service
- Health and Safety Compliance
- Leadership skills
- cash handling
Affiliations
- photography
- fashion
- guitar
- art
- music
- Netball
Certification
- Graded in taekwondo and kick boxing
- Food and safety certified
References
References available upon request.
Timeline
Team leader at the Bowman
Greene King Brewery
2025.01 - Current
photographer on the side
self employed
2024.06 - Current
Waitress/ bartender
Greene King Brewery
2023.12 - 2025.01
waitress, supervisor
Titchfield park cafe, small business
2022.12 - 2024.12
level 3 diploma - Film and TV production
Confetti institute of creative technologies
2022.07 - 2024.07
Babysitter, animals and children
self employer
2022.05 - 2024.06
GCSEs -
The National Church Of England Academy
2017.09 - 2022.05