Niamh Hutson
Notting
Summary
Dedicated professional with strong expertise in customer service, conflict resolution, and team collaboration. Demonstrates exceptional communication skills and a proven ability to resolve issues efficiently while maintaining health and safety compliance. Adept at leading teams with patience and tolerance, ensuring a harmonious work environment. Committed to continuous improvement and achieving excellence in all tasks undertaken.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Team leader at the Bowman
Greene King Brewery
Hucknall Torkard, Nottinghamshire
01.2025 - Current
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
photographer on the side
self employed
, Nottinghamshire
06.2024 - Current
- Small business on the side for more experience and increasing my portfolio
- Worked with a diverse range of subjects and models, adapting approach accordingly.
- Utilised Photoshop and Adobe Lightroom software to add special effects to pictures.
- Created strong rapport with clients during photo shoots, helping to capture individual personality in each image.
Waitress/ bartender
Greene King Brewery
Kirkby in Ashfield, Nottinghamshire
12.2023 - 01.2025
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Taking photos for social media and advertising our pub, certain drinks and food.
waitress, supervisor
Titchfield park cafe, small business
Hucknall, Nottingham
12.2022 - 12.2024
- Followed all company procedures and policies whilst handling cash and payments.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Trained new team members in various cooking techniques for improved performance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Babysitter, animals and children
self employer
Hucknall , Nottingham
05.2022 - 06.2024
- Taught manners and other socially appropriate behaviours enhancing interpersonal development among kids.
- Supervised and monitored the safety of children in care to ensure well-being at all times.
- Read stories and lead activities to help children build foundational learning skills.
Education
GCSEs -
The National Church Of England Academy
Hucknall, Nottingham 09.2017 - 05.2022
level 3 diploma - Film and TV production
Confetti institute of creative technologies
Nottingham 07.2022 - 07.2024
Skills
- Tolerance and patience
- Issue resolution
- Communication with customers
- Resolving conflict
- Working as a team player
- Customer Service
- Health and Safety Compliance
- Leadership skills
- cash handling
Affiliations
- photography
- fashion
- guitar
- art
- music
- Netball
Certification
- Graded in taekwondo and kick boxing
- Food and safety certified
References
References available upon request.
Timeline
Team leader at the Bowman
Greene King Brewery
01.2025 - Current
photographer on the side
self employed
06.2024 - Current
Waitress/ bartender
Greene King Brewery
12.2023 - 01.2025
waitress, supervisor
Titchfield park cafe, small business
12.2022 - 12.2024
level 3 diploma - Film and TV production
Confetti institute of creative technologies
07.2022 - 07.2024
Babysitter, animals and children
self employer
05.2022 - 06.2024
GCSEs -
The National Church Of England Academy
09.2017 - 05.2022
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