Lucy Jenner
Hassocks,West Sussex
Summary
Seasoned professional with focus on team leadership. Can drive high-performance culture by developing skills, fostering collaboration, and promoting open communication. Unique abilities include conflict resolution, decision making, and performance management in complex and challenging environments.
Overview
18
18
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
Emergency Medical Advisor Team Leader
South East Coast Ambulance Service
Crawley, West Sussex
12.2017 - Current
- Implemented new working methods which improved overall efficiency of the team operations.
- Encouraged open communication, fostering a positive work culture.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Increased team cohesion by implementing regular feedback sessions.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Developed strategies for improved performance level across the team.
- Fostered a high-performing environment to drive productivity and quality.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Supported new hires through onboarding process for speedy and successful training.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Promoted professionalism among staff to develop productive relationships.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Led team of 30 to achieve KPI targets and successfully complete assigned projects.
- Recognised exceptional individual performance for improved motivation.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Event Welfare Manager
TTK Welfare
Eastbourne, East Sussex
09.2014 - 12.2017
- Maintained inventory control, reduced stock shortages.
- Delegated tasks efficiently to maximise productivity.
- Streamlined communication channels, enhanced internal information flow.
- Led performance reviews, identified areas for improvement.
- Implemented cost reduction measures, reduced overhead expenses.
- Enforced safety regulations to reduce workplace accidents.
- Facilitated staff training, resulting in better customer service.
- Cultivated strong relationships with clients to secure repeat business.
- Managed team dynamics by implementing conflict resolution strategies.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Designed and implemented training to further develop staff based on business goals.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Represented organisations at seminars, conferences and business events.
Project Accountant
Bluecycle
Southwark, London
07.2007 - 09.2014
- Reconciled invoices and purchase orders to ensure accuracy and compliance.
- Managed financial aspects of various projects for enhanced cost efficiency.
- Collaborated closely with external auditors during yearly audits to ensure compliance.
- Ensured timely payments by diligently monitoring accounts receivable and payable.
- Identified potential financial risks with thorough audit procedures.
- Maintained the general ledger to ensure data accuracy.
- Established strong relationships with suppliers to negotiate favourable payment terms.
- Managed projects through budgeting, scheduling and complex problem-solving.
- Helped resolve client problems quickly with superior customer service.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Prepared and distributed monthly accounts and forecasts within agreed deadlines, enabling analyses.
- Prepared project budgets and forecasted future needs in line with business strategy.
- Generated invoices based on established accounts receivable schedules and terms.
- Organised and carried out month-end, quarterly and year-end processes.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Resolved invoice coding and tracked recurring expenses for accrual entry.
Education
Bachelor of Arts - English with Drama
University College Northampton
Northampton, Northamptonshire 10.1997 - 07.2001
BTEC ND - Performing Arts
Lewes Tertiary College
Lewes, East Sussex 09.1995 - 07.1997
A Level - English Literature
Lewes Tertiary College
Lewes, East Sussex 09.1995 - 07.1997
10 x GCSEs - Multiple
St Paul's RC Secondary School
Haywards Heath, West Sussex 09.1988 - 07.1993
Skills
- Leadership proficiency
- Communication excellence
- Policy implementation and enforcement
- Change management experience
- Constructive criticism
- Decision-Making autonomy
- Tolerance and patience
- Risk assessment knowledge
- Crisis handling acumen
- Issue resolution
- Employee performance reviews
- Staff appraisals
- Employee coaching and mentorship
- KPI tracking
- Performance evaluation
- Staff management
Certification
- First Responder Emergency Care (level 3) - volunteering as a Community First Responder for the ambulance service.
- ASIST certified (suicide prevention)
- Mental Health First Aid qualified
References
References available upon request.
Timeline
Emergency Medical Advisor Team Leader
South East Coast Ambulance Service
12.2017 - Current
Event Welfare Manager
TTK Welfare
09.2014 - 12.2017
Project Accountant
Bluecycle
07.2007 - 09.2014
Bachelor of Arts - English with Drama
University College Northampton
10.1997 - 07.2001
BTEC ND - Performing Arts
Lewes Tertiary College
09.1995 - 07.1997
A Level - English Literature
Lewes Tertiary College
09.1995 - 07.1997
10 x GCSEs - Multiple
St Paul's RC Secondary School
09.1988 - 07.1993