Jesse Jaja

• I managed and controlled the flow of attendees, ensuring orderly entry and exit to maintain a safe environment
• I checked tickets, IDs, and passes at entry points to ensure that only authorized individuals were allowed into the event
• I regularly patrolled event areas, monitored for suspicious behavior or potential security risks, and reported any concerns as needed
• I responded promptly to emergencies or disturbances, following established protocols to resolve issues and ensure the safety of all attendees
• I assisted attendees with directions, answered their questions, and helped with any concerns to ensure they had a positive experience
• I enforced event rules and safety regulations, including fire safety and evacuation procedures, to protect everyone involved
• I communicated effectively with event organizers, emergency services, and other security personnel to coordinate our security efforts

• I provided exceptional service to guests by taking orders accurately and efficiently, ensuring their preferences and dietary needs were met
• Ensured accuracy and punctuality in fulfilling more than 120,000 orders, leading to improved customer experience.
• Navigated urban areas efficiently, reducing delivery times by an average of 15 minutes per route
• Maintained communication with customers and restaurants, resolving issues promptly to ensure smooth operations
• I served food and drinks promptly, coordinating with the kitchen and bar staff to ensure orders were delivered as requested
• I maintained a clean and organized service area, including tables and service stations, to enhance the dining experience
• I handled cash and processed payments efficiently, following restaurant protocols for transactions and end-of-shift cash handling
• I addressed guest inquiries and resolved any issues or special requests with professionalism, ensuring a high level of customer satisfaction
• I assisted bartenders with the preparation and serving of beverages, including cocktails, beers, and non-alcoholic drinks, ensuring high standards of quality and presentation
• I maintained cleanliness and organization of the bar area, including stocking supplies and handling inventory
• I engaged with customers at the bar, taking drink orders, providing recommendations, and ensuring prompt and courteous service
• I supported the bar team during peak hours by managing drink orders and restocking supplies as needed
• I efficiently delivered food and beverages from the kitchen and bar to guests, ensuring timely and accurate service
• I communicated with both kitchen and service staff to track order status and address any issues or special requests from guests
• I ensured that all food and drink items were presented professionally and at the correct temperature upon delivery
• I assisted with clearing tables and maintaining the cleanliness of the dining area, supporting the overall flow of service
• I contributed to a seamless dining experience by coordinating effectively between guests, kitchen, and bar staff
• I handled high-pressure situations with professionalism, ensuring timely service and customer satisfaction even during peak periods
• I maintained a positive and proactive attitude, enhancing the overall guest experience through attentive service and efficient delivery
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• I received, checked, and organized incoming stock, ensuring accurate record-keeping and proper storage
• I picked, packed, and prepared orders for dispatch, following specific instructions to ensure accuracy and timely delivery
• I monitored inventory levels, reported discrepancies, and assisted with stock replenishment to maintain optimal stock levels
• I adhered to safety guidelines and procedures, operated equipment safely, and maintained a clean, organized work environment
• I efficiently loaded and unloaded delivery trucks, using appropriate equipment like forklifts and pallet jacks when necessary
• I inspected products for damage or defects before shipping and reported any issues to supervisors
• I worked closely with colleagues to meet daily targets and ensure smooth warehouse operations
• I spearheaded innovative projects, driving measurable results through strategic planning and effective team collaboration
• I streamlined inventory processes, enhancing stock accuracy and reducing discrepancies, and implemented efficient order fulfillment techniques to boost dispatch speed
• I optimized warehouse layout, significantly improving order picking efficiency, and introduced cross-functional collaboration strategies, leading to smoother operations
• I developed novel stock control methods, minimizing overstock and stockouts, and proposed and implemented safety enhancements, reducing workplace incidents
• I analyzed order patterns to optimize product placement, enhancing picking speed, and conducted regular inventory audits, identifying and resolving discrepancies promptly
• Kept warehouse stations and equipment in good working order in line with OSHA requirements.
• Loaded, unloaded, and moved material to and from storage and production areas.

Performed various administrative and coordination tasks to ensure seamless restaurant operations.

1)Strategic Planning & Financial Management

Budgeting & Cost Control: I develop and manage annual budgets, forecast revenues, and monitor expenses. I also work to optimize cost controls to maintain profitability.

Financial Reporting: I prepare detailed financial reports for stakeholders, tracking performance against targets and identifying areas for improvement.

Supplier Relations: I negotiate with top-tier suppliers to secure premium ingredients and equipment at competitive rates.

2) Operational Management

Daily Operations: I oversee the restaurant’s daily functions, ensuring smooth coordination between front-of-house and back-of-house teams.

Quality Assurance: I set and enforce rigorous quality control processes to maintain the highest standards of food, service, and ambiance.

Compliance & Safety: I ensure our operations meet health, safety, and hygiene regulations, and I implement training programs for the team to uphold these standards.

3) Staff Coordination & Human Resources

Team Leadership: I recruit, train, and manage a skilled team, fostering a collaborative environment that encourages excellence and innovation.

Scheduling & Workforce Management: I create and manage detailed staff schedules that balance our needs during both busy periods and quieter times.

Performance Evaluation: I conduct regular performance reviews and provide constructive feedback to support the professional development of my team.

4) Customer Experience & Service Excellence

Guest Relations: I make it a priority to build strong relationships with our guests, ensuring personalized service and addressing any feedback or concerns promptly.

Reservation & Event Management: I oversee our reservation system and coordinate private events and special functions, ensuring that every detail is executed flawlessly.

Brand Representation: I proudly represent the restaurant’s brand, ensuring that our luxurious, welcoming atmosphere remains a top priority.

5) Marketing & Business Development

Promotional Strategies: I collaborate with the marketing team to create campaigns that attract new clientele while retaining loyal customers.

Public Relations: I engage with media and high-profile clients to build and maintain our prestigious brand image.

Innovation & Trends: I continuously monitor industry trends and incorporate innovative practices to keep the restaurant at the forefront of high-end dining.

6) Administrative & IT Oversight

Systems Management: I oversee the implementation and maintenance of our technology systems, including POS, reservation platforms, and inventory management tools.

Data Analysis: I leverage data analytics to track operational performance and customer satisfaction, making informed decisions to drive continuous improvement.

Record Keeping: I maintain comprehensive records from employee documentation to supplier contracts ensuring everything is up-to-date and compliant with legal standards.

In my role, I balance strategic oversight with meticulous attention to everyday details, creating an environment where every guest experience is memorable and every team member is empowered to contribute to our establishment’s excellence.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Managed reservations efficiently to accommodate walk-in guests and reduce wait times.