NESAGHI AMUTHAVEL

• Ensured resolution of customer complaints, fostering a positive company image.
• Streamlined processes, improving efficiency in operations.
• Coordinated across departments for seamless service delivery.
• Developed comprehensive training programmes for improved staff performance.

.

• Recruited high-performing, reliable staff for improved team productivity.
• Executed data-driven sales and marketing strategies to boost revenue.
• Stored transaction information securely for thorough financial reference.
• Directed and supervised front-of-house operations, upholding company standards.
• Monitored industry trends, adapting services to suit consumer demand.
• Organised continuous facilities cleaning, minimising risk and maintaining professional appearance.
• Identified new technologies and automation opportunities to streamline customer service operations.

• Gained hands-on experience in Bioinformatics, Molecular Biology, and RNA & DNA recombinant technology
• Conducted DNA extractions, managed NCBI data, and performed staining techniques
• Participated in a workshop on Vaccine Technology and developed skills in laboratory management
• Fostered positive relationships with clients for enhanced business reputation.
• Provided valuable support for successful company events and meetings.
• Contributed towards successful product launch through dedicated market research.
• Handled incoming calls and emails, ensuring prompt response.

• Developed expertise in sample collection, labelling, and processing for diagnostic purposes
• Conducted practicals in Microbiology and Biochemistry, including PCR, ELISA, COVID testing, pathogen isolation, and antibiotic sensitivity testing
• Operated, maintained, and repaired various diagnostic equipment, including automated machines and analysers
• Solved complex problems with effective teamwork and communication skills.
• Improved team communication by organising regular team meetings and discussions.
• Assisted senior staff in data analysis tasks to inform strategic decisions.
• Facilitated smooth operations within the department through organised file management and data entry tasks.

• Diagnosed genetic and chromosomal disorders through karyotyping and genetic analysis
• Managed patient counselling and case study research
• Processed fresh tissue samples for histopathological examination and clinical pathology analysis
• Conducted blood typing, RBC & WBC counting, and analysis of various body fluids
• Coordinated effectively with diverse teams for successful project execution.
• Participated in training and seminars to enhance skills and promote growth.
• Adapted to new situations and learned new skills quickly.
• Worked productively with team members to achieve common goals.
• Managed time effectively to meet deadlines.
• Used strong work ethic to meet stringent deadlines.