Kane Horler
Wakefield,England
Summary
Experienced manager with expertise in data protection compliance, customer analysis techniques, and IT proficiency, particularly in Adobe EXEL and other platforms. Demonstrates exceptional interpersonal skills, effective communication, and a strong ability to handle complaints. Known for team building and motivation, coordination talents, and administrative skills. Tireless and diligent with a keen ability to adapt and remain receptive to new challenges. Career goals include leveraging these competencies to drive organisational success while ensuring compliance and enhancing customer satisfaction.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Manager - customer service
Cassa Peri Peri
Wakefield
02.2021 - 04.2025
- Started as a waiter and advanced into promotions throughout the years of experience. Decreased labour by 24%.
- Established strong relationships with key clients and employees to enhance a positive environment.
- Passed regular audits to maintain excellent standards.
- Mentored new hires, aiding faster integration into the team.
- Led team meetings to boost team morale and productivity.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Balanced till at end of day, maintaining accurate records.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
Till operator
Trinity Lounge
Wakefield
03.2021 - 12.2023
- Ensured customer satisfaction by handling their transactions efficiently.
- Maintained clean and orderly till area to enhance customer experience.
- Identified counterfeit notes and coins, preventing financial loss to the company.
- Helped restock shelves when not on till duties, maximising productivity.
- Processed refunds and returns with understanding and empathy to maintain customer loyalty.
Door to door salesperson
AJG Group
Leeds
02.2009 - 03.2010
- Maintained a professional demeanour whilst utilising persuasive selling techniques for closing sales deals successfully.
- Followed up on leads, converting into profitable sales opportunities.
- Collaborated with charities for joint initiatives strengthening communal impact.
Education
GCSEs - Maths and English
HMP Humber
Humberside 09.2023 - 03.2024
Certificate of Higher Education - Train maintenance
REDSTONE
Leeds 05.2024 - 09.2024
Skills
- Interpersonal skills
- Data protection compliance understanding
- Customer analysis techniques
- Communication
- IT (Adobe Platforms)
- Adaptation
- Receptive
- Complaint handling
- Team building and motivation
- Coordination talents
- Administrative skills
- Tireless and diligent
Timeline
Certificate of Higher Education - Train maintenance
REDSTONE
05.2024 - 09.2024
GCSEs - Maths and English
HMP Humber
09.2023 - 03.2024
Till operator
Trinity Lounge
03.2021 - 12.2023
Manager - customer service
Cassa Peri Peri
02.2021 - 04.2025
Door to door salesperson
AJG Group
02.2009 - 03.2010
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