Sahilkumar Ashokbhai Patel
London,Newham
Summary
Accomplished professional with extensive expertise in customer service and team leadership, adept at implementing service recovery protocols and enhancing customer satisfaction. Proven track record in multi-channel support, complaint handling, and project management, with a strong focus on customer retention strategies and financial forecasting. Skilled in social media platforms, e-commerce environments, and technical product knowledge, driving change management and service strategy planning to achieve establishment goals.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Manager - customer service
United Disposable Limited
Barking, London
04.2023 - Current
- Recommended improvements in products and services based on customer insights.
- Improved communication channels by introducing modern technology tools.
- Facilitated sessions on best practices in customer service, resulting in higher employee engagement levels.
- Collaborated with marketing teams on promotional campaigns enhancing brand visibility.
- Coordinated across departments for seamless service delivery.
- Maintained records of all interactions with customers for future reference.
- Managed service delivery, ensuring high customer satisfaction.
- Worked closely with sales teams to understand product offerings better.
Shop assistant
Kidz Corner
Renham, London
02.2023 - 04.2023
- Promoted sales and special promotions to increase store revenue.
- Handled cash register efficiently, ensuring accurate transactions.
- Conducted price checks at request of customers for clear communication on cost.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
Warehouse packer
Britannia Pharmacy
Newbury park, London
12.2022 - 01.2023
- Followed company's recycling policy strictly during disposal of waste materials.
- Coordinated with team members, improved overall productivity levels.
- Ensured correct storage of packed goods according to established guidelines.
- Wrapped items securely using appropriate materials, diminishing product damage during transit.
Education
Master of Business Administration - commerce
UNIVERSITY OF GUJARAT
GUJARAT,INDIA 04.2019 - 02.2021
Skills
- Service recovery protocols understanding
- Multi-Channel support experience
- Customer analysis techniques
- Customer satisfaction improvement
- Change management capability
- Social media platform experience
- Service strategy planning
- Order processing
- Complaint handling
- Project management experience
- Technical product knowledge
- Team building and motivation
- Customer retention strategies
- Financial acumen
- Financial Forecasting
- E-Commerce platforms
- Customer Service
- Team Leadership
Languages
English
Advanced
Hindi
Advanced
Gujarati
Native
Timeline
Manager - customer service
United Disposable Limited
04.2023 - Current
Shop assistant
Kidz Corner
02.2023 - 04.2023
Warehouse packer
Britannia Pharmacy
12.2022 - 01.2023
Master of Business Administration - commerce
UNIVERSITY OF GUJARAT
04.2019 - 02.2021
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