Neimmi Cevallos Velez

• Supervise daily store operations in a high-volume environment
• Manage staff rotas to ensure operational coverage
• Resolve customer and staff issues professionally
• Maintain compliance with food safety and company standards
• Support business continuity during periods of staff shortage

• Supervised front-of-house operations during busy service periods.
• Supported training and development of new team members.
• Managed customer concerns professionally and effectively.
• Coordinated communication between front-of-house and kitchen teams.
• Assisted with opening and closing procedures, including cash handling and security checks.

• Acted as a key point of contact for inpatients and day-case patients regarding meals and refreshments, responding professionally and compassionately to requests within a busy private hospital environment.
• Prepared and delivered meal trays while maintaining high standards of hygiene, food safety, allergies, dietary requirements and infection control.
• Maintained accurate menu documentation and patient records.
• Worked closely with nursing, catering and clinical teams to support patient care and wellbeing.
• Supported vulnerable patients by providing reassurance, assistance and a positive patient experience throughout their hospital stay.