Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Neal Duffy

Belfast

Summary

With over 25 years motor trade experience in Northern Ireland. A dynamic, enthusiastic sales professional who thrives in a fast paced, target driven environment. Highly motivated self starter. Excellent communication skills with clients and colleagues. Exceptional customer service whilst ensuring company sales targets are met. Strong negotiation skills and team leadership. Ability to significantly boost sales figures and enhance customer satisfaction.

Overview

27
27
years of professional experience
1992
1992
years of post-secondary education

Work History

Used Car Sales Manager

Bells of Crossgar LTD
Crossgar
04.2019 - 10.2024
  • Grow and develop the Bells company brand within the used car side of the business
  • Purchasing of used vehicles from various outlets
  • Manage the company's goals and objectives and work with the team on their targets
  • Foresee and implement strategies for avoiding stagnation in the market place
  • Use available data to accurately forecast sales and set appropriate performance goals
  • Coach and up skill team members
  • Build key customer relationships, identify business opportunities, negotiate and close business deals
  • Develop and maintain relationships with car auction houses
  • Continually seek and act upon opportunities for personal and team development
  • Carry out other duties, which may or may not be related to the job, as reasonably requested by management.
  • Developed marketing strategies for increased brand visibility.
  • Enhanced sales performance with effective team management.
  • Conducted car inspections ensuring optimal sale value.
  • Negotiated deals with customers to secure maximum profit.
  • Boosted customer satisfaction by promptly addressing and resolving queries.

Used Car Controller

Mervyn Stewart LTD
05.2010 - 04.2019
  • Conduct price negotiations to strike a favourable bargain optimal for both client and dealer
  • Oversee the closing of sales, ensuring explanation of vehicle warranty, sales contracts, payment and delivery of vehicle units
  • Present regular reports to management on sales and profits
  • Oversee the merchandising and display concept of vehicles in a sales environment to ensure it stimulates purchase
  • Assist with resolution of customer issues
  • Responsible for the training of new employees.
  • Boosted efficiency by implementing new financial control systems.
  • Achieved accurate forecasting with meticulous budget management.
  • Developed strategic plans to ensure company stability and growth.
  • Streamlined processes for improved financial reporting.

Business Manager

Charles Hurst Used Direct
01.2008 - 05.2010
  • Sell financial and insurance products to the centre's customers – penetration rate monitored weekly
  • Encourage a high referral rate from the sales executives
  • Market financial products, including POS and site presentation
  • Maintain a high level of finance product knowledge
  • Provide exceptional customer service that leads to customer loyalty and referrals
  • Maintain good housekeeping standards and orderly administration of work.
  • Achieved better customer relations with regular client meetings.

Used Car Sales Executive

Charles Hurst Used Direct
11.1997 - 01.2008
  • Maintain outstanding product knowledge of the vehicles
  • Advise on up selling finance, insurance and accessories
  • Achieve monthly sales targets
  • Maintain a thorough customer follow up programme on behalf of the company using prospect and promotional files
  • Up selling of add ons.

Education

GCSE -

Lagan College, Belfast
Belfast

Skills

  • Dealer management system use
  • Industry regulation compliance
  • Negotiation mastery
  • Profitability assessment
  • Used car valuation
  • Automotive sales knowledge
  • Finance options understanding
  • Warranty and insurance procedures
  • Customer relations
  • Budget management
  • Digital marketing strategies
  • CRM Software proficiency
  • Motivational leadership
  • Target and sales-driven

Affiliations

  • In my spare time I enjoy playing tennis and playing football. I also volunteer at my local GAA club where my children play. I enjoy hiking and spending quality time with my family.

Timeline

Used Car Sales Manager

Bells of Crossgar LTD
04.2019 - 10.2024

Used Car Controller

Mervyn Stewart LTD
05.2010 - 04.2019

Business Manager

Charles Hurst Used Direct
01.2008 - 05.2010

Used Car Sales Executive

Charles Hurst Used Direct
11.1997 - 01.2008

GCSE -

Lagan College, Belfast

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Neal Duffy