Summary
Overview
Work History
Education
Skills
Languages
Lego collector and builder
Timeline
Generic

Ditta Munir

Middleton

Summary

Enthusiastic individual offers vehicle passion and knowledge to Car Sales Executive role. Skilled in persuasion and negotiation to engage clients and close profitable sales. Succeeds in fast-paced, target-driven environments. Highly-motivated Car Sales Executive thriving in dynamic, target-focused environments. Locates in-demand vehicles at cost-effective prices to uplift dealership profits. Builds rapport quickly to engage domestic and commercial customers and secure sales.

Overview

14
14
years of professional experience

Work History

Used Car Sales Manager

The Trade Centre UK
Rochdale, Lancashire
09.2024 - Current
  • Handled documentation process, ensuring smooth transactions.
  • Negotiated deals with customers to secure maximum profit.
  • Enhanced sales performance with effective team management.
  • Maintained high standards of cleanliness within showroom promoting professional image.
  • Assessed trade-in vehicles, determining fair market values.
  • Fostered strong relationships with customers, fostering repeat business opportunities.
  • Trained new staff members on sales techniques and product knowledge leading to improved team performance.
  • Conducted car inspections ensuring optimal sale value.
  • Boosted customer satisfaction by promptly addressing and resolving queries.
  • Facilitated smooth operations by maintaining comprehensive knowledge of all used cars in stock.
  • Collaborated with technicians for necessary vehicle repairs prior to sale.
  • Analysed local market trends to adjust inventory and pricing strategies accordingly.
  • Demonstrated vehicle features, using approved presentation methods to showcase add-on products.
  • Met sales targets consistently to drive revenue.
  • Identified customer needs and desires to proactively promote suitable vehicles and benefits.
  • Qualified customers based on needs, desires and budget to guide selling and marketing strategies.
  • Promoted vehicle sales using proven selling tactics and strategies.
  • Maximised opportunities by prospecting customers with genuine enthusiasm and outstanding customer service.
  • Advocated company values throughout sales process to promote brand loyalty and customer satisfaction.
  • Gained practical experience closing sales in face-to-face environment.

Used Car Sales Executive

Williams BMW
Stockport , Lancashire
05.2024 - 09.2024
  • Completed paperwork accurately for seamless transition of vehicle ownership.
  • Trained on BMW CRM systems and used effectively and daily to complete sales process.
  • Utilised CRM software to track potential leads and maintain customer records efficiently.
  • Facilitated test drives securely, ensuring potential buyers understand vehicle capabilities.
  • Liaised with finance team to offer flexible payment options for clients.
  • Conducted thorough inspections of used cars for accurate valuation.
  • Collaborated with service department to ensure vehicle quality before sale.
  • Achieved customer satisfaction by providing detailed information on used cars.
  • Resolved customer complaints promptly, fostering goodwill and trust.
  • Built strong relationships with clients for repeat business.
  • Adapted communication style according to customer preferences, enhancing rapport building process.
  • Improved showroom presentation by arranging vehicles strategically.
  • Met sales targets consistently to drive revenue.
  • Identified customer needs and desires to proactively promote suitable vehicles and benefits.
  • Finalised sales administration accurately and promptly to meet company standards.
  • Provided post-sales services to offer follow-up support and collect customer feedback.

Used Car Sales Manager

The Trade Centre UK
Rochdale, Lancashire
07.2023 - 05.2024
  • Handled documentation process, ensuring smooth transactions.
  • Negotiated deals with customers to secure maximum profit.
  • Enhanced sales performance with effective team management.
  • Maintained high standards of cleanliness within showroom promoting professional image.
  • Assessed trade-in vehicles, determining fair market values.
  • Fostered strong relationships with customers, fostering repeat business opportunities.
  • Trained new staff members on sales techniques and product knowledge leading to improved team performance.
  • Conducted car inspections ensuring optimal sale value.
  • Boosted customer satisfaction by promptly addressing and resolving queries.
  • Facilitated smooth operations by maintaining comprehensive knowledge of all used cars in stock.
  • Collaborated with technicians for necessary vehicle repairs prior to sale.
  • Analysed local market trends to adjust inventory and pricing strategies accordingly.
  • Demonstrated vehicle features, using approved presentation methods to showcase add-on products.
  • Met sales targets consistently to drive revenue.
  • Identified customer needs and desires to proactively promote suitable vehicles and benefits.
  • Qualified customers based on needs, desires and budget to guide selling and marketing strategies.
  • Promoted vehicle sales using proven selling tactics and strategies.
  • Maximised opportunities by prospecting customers with genuine enthusiasm and outstanding customer service.
  • Advocated company values throughout sales process to promote brand loyalty and customer satisfaction.
  • Gained practical experience closing sales in face-to-face environment.

Used Car Sales Executive

Trade centre uk
Rochdale, Lancashire
03.2022 - 11.2023
  • Top performer at Rochdale site and highly ranked nationwide..
  • Qualified customers based on needs, desires and budget to guide them to best suited vehicle.
  • Demonstrated vehicle features, using approved presentation methods to showcase add-on products.
  • Helped to set up showrooms and displays to wow visitors.
  • Provided post-sales services to offer follow-up support and collect customer feedback.
  • Employed winning negotiation skills to achieve best selling price and close deals.
  • Finalised sales administration accurately and promptly to meet company standards.
  • Engaged prospective customers in natural conversation to build positive and trusted rapport.
  • Maximised opportunities by prospecting customers with genuine enthusiasm and outstanding customer service.
  • Identified customer needs and desires to proactively promote suitable vehicles and benefits.
  • Promoted culture of first-class customer service to help drive return custom and word-of-mouth marketing.
  • Engaged customers using up-to-date knowledge on product accessories, prices and key features.
  • Gained practical experience closing sales in face-to-face environment.
  • Upsold products and accessories to augment value of sales.
  • Personalised customer service and tailored selling strategies to different customer types.

Store Manager

Lego Zavvi pop up store (Temporary Store)
Trafford , Lancashire
10.2021 - 04.2022
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Completed opening and closing procedures each day.
  • Monitored stock levels and wrote timely order supply requests to replenish merchandise.
  • Acted as liaison between staff and management to maintain two-way communications that improved store performance.
  • Solicited customer feedback to understand customer needs and constantly improve product offerings.
  • Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
  • Kept awareness of competitor activity and developed ideas to promote store.
  • Oversaw daily store cleaning and general store maintenance to keep high company standards.
  • Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
  • Assisted in recruiting, hiring and onboarding store staff.
  • Challenged and inspired team members to achieve business results.
  • Streamlined operations to maximise efficiency and minimise waste.

Online store manager

Variety Discounts online
Hyde, Lancashire
08.2018 - 01.2021
  • Completed opening and closing procedures each day.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
  • Maximised profitability through efficient budgeting and identified opportunities for growth.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Completed customer orders with speed and accuracy.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Improved efficiency and productivity by acquiring new skills.

Sales team Manager/ Data procurement

Roberts Jackson Solicitors
Wilmslow , Cheshire
06.2011 - 07.2018
  • Responsibilities include but not limited to the following:
  • Liaising with new and existing suppliers in relation to supplying new data and sourcing compliant data in line with SRA, DMA and company polices- this was a challenging but rewarding task as new legislation (LASPO) made advertising and marketing for Solicitors very difficult
  • Arranging regular meetings with suppliers to ensure quality is maintained and any improvements or adjustments are made after detailed discussions.
  • Negotiation of costs and trial periods, with both new and existing suppliers
  • Initiating new procedures in house in order to streamline daily data process
  • Extensive knowledge and experience of Microsoft Excel
  • Handling of confidential and sensitive information on daily basis and ensuring all confidential information is handled correctly within GDPR guidelines
  • Managing monthly budget to ensure no overspend.
  • Training team members to high standard to ensure they are capable and ready to perform well.
  • Recognising trends and potential areas to generate new business by running detailed analytical reports using Microsoft Excel.
  • Implementing effective complaints procedure and turnaround time, both in house and externally.
  • Maximised sales opportunities by communicating product value proposition and selling points.
  • Monitored sales performance, reporting on conversion and churn rates to identify areas of improvement.
  • Recruited and mentored high-performing sales team- kept team happy and hungry to ensure maximum staff retention.
  • Networked at events and over phone to expand business profits and relationships.
  • Reviewed contracts and sales proposals to verify quality and guideline compliance.
  • Ensured ongoing success of sales and marketing campaigns through targeted evaluation and strategy updates.
  • Recognised and rewarded high performance within team, boosting sales.
  • Coordinated team-building activities to establish team morale and drive attainment.
  • Identified gaps in training to effectively plan and provide coaching opportunities to staff members.
  • Performed cold-calling and follow-ups with leads to secure new revenue.

Education

West Hill High School
Manchester
2002

Skills

  • Persuasive negotiator
  • Closing deals
  • Target driven
  • Customer focused
  • Exceptional communication
  • Staff supervision
  • Point Of Sale system operation
  • Opening and closing procedures
  • Product ordering
  • Business development and planning
  • Database Management
  • Review of contracts
  • Sales processes
  • New Business Development
  • Sales presentations
  • Analytical problem solver
  • Sales Reporting
  • Direct sales
  • Warranty and insurance procedures
  • Dealership management systems proficiency
  • Automotive sales knowledge
  • Technical specification understanding
  • Trade-In process expertise
  • Car financing knowledge
  • Staff training and leadership
  • Finance options understanding
  • Persuasive communication
  • Data analysis and reporting

Languages

Urdu
Beginner
A1

Lego collector and builder

Adult Lego collector or rather addict. Took up this hobby in around 2017 and have since acquired a vast collection of sets including rare and discontinued sets.

Timeline

Used Car Sales Manager

The Trade Centre UK
09.2024 - Current

Used Car Sales Executive

Williams BMW
05.2024 - 09.2024

Used Car Sales Manager

The Trade Centre UK
07.2023 - 05.2024

Used Car Sales Executive

Trade centre uk
03.2022 - 11.2023

Store Manager

Lego Zavvi pop up store (Temporary Store)
10.2021 - 04.2022

Online store manager

Variety Discounts online
08.2018 - 01.2021

Sales team Manager/ Data procurement

Roberts Jackson Solicitors
06.2011 - 07.2018

West Hill High School

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Ditta Munir