Motivated and detail-oriented BA (Hons) Business Management student with experience in marketing, customer service, leadership, and operations support. Skilled in communication, teamwork, organisation, and project coordination within fast-paced environments. Passionate about hospitality, brand management, and developing creative and analytical business solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warehouse Operative
Super Smart Service
Worcester
01.2025 - Current
Assisted with stock handling and workflow coordination to enhance operational efficiency.
Supported daily warehouse operations to ensure smooth workflow in fast-paced environment.
Maintained productivity and safety standards to foster a secure workplace.
Assistant
Chinese Visa Center
01.2023 - 01.2024
Guided customers through documentation and application processes to ensure successful submissions.
Ensured accuracy of administrative records while providing effective customer service.
Completed work to agreed standards and specifications.
Learnt practical skills and techniques by shadowing senior staff to understand organisation's operations, policies and procedures.
Greeted visitors and appropriately directed to designated areas.
Marketing Manager
Worldwide Travel and Tours
01.2022 - 01.2024
Developed customer engagement and communication strategies to enhance brand interaction.
Executed business branding and marketing initiatives to strengthen market presence.
Coordinated marketing and promotional activities that contributed to business growth.
Team Leader
World Link Wi-Fi
01.2019 - 01.2021
Coordinated daily team activities to ensure efficient workflow and task completion.
Facilitated team performance and enhanced customer service delivery through targeted support.
Monitored team performance, identifying areas for improvement and implementing corrective actions.
Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
Monitored staff performance and developed improvement plans.