Nayeem Al Fahim
Rainham,Essex
Summary
Dedicated professional with a strong foundation in customer service and team leadership, adept at managing rush hour pressure and ensuring quality control. Demonstrates exceptional time management and problem-solving skills, complemented by a hospitality mindset and proficiency in cybersecurity fundamentals. Committed to enhancing operational efficiency through effective team coordination and time-efficient task completion, with a career goal of advancing in roles that leverage these competencies.
Overview
2
2
years of professional experience
Work history
Senior waiter
The Redrose Tandoori
Basingstoke, Hampshire
02.2024 - Current
- Improved restaurant efficiency with timely food delivery to tables.
- Handled customer complaints professionally, resulting in satisfactory resolution.
- Oversaw reservations, ensuring smooth flow of customers during peak hours.
- Checked quality of delivered goods promptly upon arrival, preventing any potential issues before they arose.
- Worked collaboratively with bartender to serve drinks promptly and accurately.
IELTS instructor
Hexa's (Amberkhana Branch)
Sylhet, Sylhet
03.2023 - 07.2025
- Created engaging lesson plans for IELTS preparation.
- Planned periodic parent-teacher meetings to communicate student progress succinctly.
- Offered constructive criticism whilst praising achievements, promoting motivation among learners.
- Fostered a positive and encouraging atmosphere that facilitated learning effectively.
- Boosted student confidence by providing regular feedback on performance in mock tests.
- Set exam papers for practice sessions, ensuring comprehensive coverage of syllabus content.
Education
Higher Secondary Certificate (A-Level) - Business Studies
Madan Mohan College
Sylhet, Bangladesh 08/2020 - 11/2022
Secondary School Certificate (GCSEs) - Science
Samota Secondary School
Sunamganj, Bangladesh 01/2018 - 03/2020
Skills
- Customer service
- Quality control
- Time management
- Team coordination
- Hospitality mindset
- Managing rush hour pressure
- Time-Efficient task completion
- Problem solving
- Cybersecurity fundamentals
- Team Leadership
Languages
English
Advanced (C1)
Bengali
Native
Affiliations
Sports
Arts
Traveling
References
References available upon request.
Timeline
Senior waiter
The Redrose Tandoori
02.2024 - Current
IELTS instructor
Hexa's (Amberkhana Branch)
03.2023 - 07.2025
Higher Secondary Certificate (A-Level) - Business Studies
Madan Mohan College
08/2020 - 11/2022
Secondary School Certificate (GCSEs) - Science
Samota Secondary School
01/2018 - 03/2020
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