Nayan Patel
Luton,Bedfordshire
Summary
Dependable motor vehicle team member with skills to fix vehicle parts, systems and bodies. Works great with team members to give customers fast, reliable service. Manages time well, follows instructions and figures out root cause of vehicle issues.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer services advisor
Boots UK
Luton, Bedfordshire
05.2023 - Current
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- Offered prompt solutions to maintain customer satisfaction.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Employed active listening and product expertise to successfully resolve inbound queries.
Trainee engineer
Maruti Suzuki Dhruv motors
Surat, Gujarat, India
07.2016 - 07.2018
- Delivered repairs and analysis to optimise system performance.
- Liaised with suppliers and contractors collaborating on project deliverables.
- Assisted with compilation of as-built drawings.
- Visited sites with engineer to support servicing and maintenance tasks.
- Carried out project tasks under supervision.
- Learnt to complete and file workplace documentation.
- Delivered planned preventative maintenance to minimise production downtime.
- Observed existing strategies and techniques and offered suggestions for improvements.
- Diagnosed product faults with Plan-Do-Check-Act methodology.
Education
Master of Science - Automotive Engineering
University of Hertfordshire
Hatfield 01.2023 -
Bachelor of Science - Mechanical Engineering
Alliance University
Bangalore, India 08.2018 - 08.2022
Skills
- Office 365 usage
- Mechanical engineering
- Schematic development
- Hazardous material management
- Product development
- Modelling skills
- Automation design
- AutoCAD 3D
- Computer-Aided Design
- Catia V5
- 2D and 3D modelling
- Failure analysis
- Product testing
- Engineering drafting techniques
Languages
Hindi
NATIVE LANGUAGE
English
Fluent
A1
German
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Customer services advisor
Boots UK
05.2023 - Current
Master of Science - Automotive Engineering
University of Hertfordshire
01.2023 -
Bachelor of Science - Mechanical Engineering
Alliance University
08.2018 - 08.2022
Trainee engineer
Maruti Suzuki Dhruv motors
07.2016 - 07.2018
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