James Byrne
Liverpool,Merseyside
Summary
Personal Profile.
Organised & adaptable individual with customer service & administrative experience in HE sector and strong communication and multitasking skills. Prompt in resolving customer queries within company guidelines to provide helpful solutions and using own initiative. Willingness to take on added responsibilities and responsible & productive when working with little supervision to meet team goals.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Customer Services Advisor
LJMU
Liverpool, Merseyside
09.2023 - 01.2024
- Operating various Customer services reception desks across campus & providing solutions for student enquiries such as enrolment, timetabling & courses/events in line with company procedures, always adhering to the 'every contact counts' customer ethos, demonstrating strong flexibility and work ethic
- Handled building services & maintenance queries raised by customers & staff by logging issues such as spillages or faulty equipment through reporting to the helpdesk ensuring day to day operations run smoothly.
- Providing administrative support for Customer Service & Facilities team by arranging access for visitors and students without ID cards. Maintained & updated records on staff offices & building info on databases to ensure customers have a positive experience
- Responding to queries from students, staff & visitors in a friendly and helpful manner - face to face, over telephone & email and providing helpful solutions by forwarding onto the relevant departments & following up to ensure contact has been made successfully.
Research Assistant
Social Value UK
Liverpool, Merseyside
05.2023 - 08.2023
- Supported development of the Global Value Exchange (GVE) database by updating information systems such as cleansing datasets and checking for errors in the data such as outdated valuations (pre-2013) as well as replacing any broken links found.
- Attending weekly team meetings & reporting on progress.
- Provided other general admin support by updating back end of the website such as by updating staff pages and removing names of staff who no longer work for the company.
- Updating report database web pages to include thumbnails and informative concise descriptions for data entries.
- Provided marketing support when needed, such as producing promotional posters to promote company events such as annual members conference & created taglines for social media posts.
Student Ambassador
LJMU
Liverpool, Merseyside
04.2021 - 06.2023
- Working at regular open days taking place advising students on Business Management courses and promoting LJMU to potential students based on personal experiences
- Led guided campus tours for students, providing insightful information on campus services available to students such as range of sports & societies on offer and providing insight into the university experience for students.
- Conducting calls to applicants as part of open day recruitment for LJMU communicating key information regarding university services
- Operated clearing hotline, utilising a positive tone to provide solutions for prospective students in responding to phone enquiries, recording student grades achieved & referring unsuccessful applicants to further resources such as national exam helpline, providing a conditional offer if successful with confirmation from supervisors.
- Escalating high level queries such as students with pending grades or those subject to appeal onto supervisors.
Global Champion
LJMU,
Liverpool, Merseyside
09.2021 - 05.2023
- Working in customer facing role at the Go Abroad desk assisting with general admin support for Go Abroad team through responding to email queries and Instagram DMs, guiding students on global opportunities available.
- Promoting study abroad programme and global opportunities available to students by regularly posting content on Instagram, emphasising the benefit of studying abroad based on my personal experiences.
- Handled student requests with friendly, knowledgeable service and support, continually achieving positive student feedback & establishing positive relationships with international relations team.
- Investigated student issues to find acceptable conclusion and prevent recurrence through adhering to company procedures such as delays in receiving funding and transferring this to supervisors, referring potential applicants for global programmes to LJMU website for additional resources on enrolment and likely start dates.
- Supporting on events such as open days and job fairs promoting global opportunities to students.
Project Assistant
Professional Liverpool
Liverpool, Merseyside
08.2022 - 11.2022
- Scheduling social media content and creating fortnightly newsletters to promote upcoming events for a corporate company.
- Developed email marketing strategy through liaising with colleagues on appropriate strategy and key information to be included such as upcoming or prior events to promote to customers.
- Analysed newsletter performance metrics to make continuous improvements.
- Communicated key information to stakeholders in email newsletters, using initiative to brainstorm solutions and ensure content is engaging for members while adhering to company procedures
- Helped set up external office activities for small and large groups such as by creating table plans for upcoming events and recording meeting minutes.
- Responded promptly to email enquiries from members such as requiring more information on upcoming events & training courses.
- Took and relayed messages between staff, members and other parties.
Project Intern
Studenteer
04.2021 - 04.2021
- Non-profit company focusing on creating meaningful work opportunities for students with businesses and charities
- Communicated key information regarding organisation's purpose and existing partners to charities through conducting meetings and calls via social media, teams, email.
Education
GCSEs -
City of Liverpool College
Liverpool 09.2017 - 06.2018
Bachelor of Science - Business with Finance
Liverpool John Moores University (LJMU
Liverpool 09.2020 - 07.2023
Bachelor of Science - Business
Oslo Metropolitan University
Oslo, Norway 01.2022 - 06.2022
Diploma - Business
City of Liverpool College
Liverpool 09.2018 - 06.2020
Skills
- Excel proficiency
- Office 365 usage
- Communication skills
- Customer Service
- Interpersonal Skills
- Attention to Detail
- Organisational Skills
- Data entry
- Problem Solving
- Administration
Languages
English
Fluent
Timeline
Customer Services Advisor
LJMU
09.2023 - 01.2024
Research Assistant
Social Value UK
05.2023 - 08.2023
Project Assistant
Professional Liverpool
08.2022 - 11.2022
Bachelor of Science - Business
Oslo Metropolitan University
01.2022 - 06.2022
Global Champion
LJMU,
09.2021 - 05.2023
Student Ambassador
LJMU
04.2021 - 06.2023
Project Intern
Studenteer
04.2021 - 04.2021
Bachelor of Science - Business with Finance
Liverpool John Moores University (LJMU
09.2020 - 07.2023
Diploma - Business
City of Liverpool College
09.2018 - 06.2020
GCSEs -
City of Liverpool College
09.2017 - 06.2018
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