Navinder Kaur Sarmotta
London
Summary
Customer-focused professional with retail experience, offering strong communication, organisation, and administrative skills. Reliable, adaptable, and confident working in busy environments.
Overview
3
3
years of professional experience
Work history
Retail sales advisor
SAKARÉ
Mayfair, City of Westminster
2025.04 - 2025.10
- Customer-focused professional with experience in a skincare retail environment
- Strong interpersonal, organisational, and administrative skills
- Experienced in welcoming clients and delivering high-quality front-service
- Skilled in managing appointments and coordinating schedules efficiently
- Competent in handling confidential information with discretion and professionalism
- Experienced in processing payments accurately and securely
- Confident in responding to enquiries calmly, clearly, and professionally
- Demonstrates excellent verbal and written communication skills
- Identified potential sales opportunities, ensuring maximisation of profit margins without compromising on quality or service delivery.
- Enhanced in-store environment with regular cleaning and maintenance tasks.
- Able to work efficiently in fast-paced, client-facing environments
- Maintains empathy, professionalism, and high service standards at all times
Crew member
Wingstop
2024.05 - 2024.09
- Provided outstanding customer service in a busy environment, enhancing guest satisfaction and loyalty.
- Communicated effectively with guests and team members to ensure smooth operations and resolve any issues.
- Managed multiple tasks, including reservations and customer inquiries, while maintaining a friendly demeanour.
- Collaborated with kitchen and service staff to streamline processes and improve overall efficiency.
- Trained new crew members on job duties, company policies, and service excellence standards.
- Promoted upcoming events and special offers to guests, encouraging repeat business and loyalty.
- Maintained cleanliness and organisation in dining and kitchen areas, adhering to health regulations.
- Greeted guests upon arrival, providing a warm welcome and guiding them to their seats.
Sale assistant
Victoria secret
2023.10 - 2024.03
- Liaised with potential customers to determine needs and provide recommendations.
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
- Utilised upselling techniques to increase revenue.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Received, processed and organised deliveries within tight deadlines.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Went the extra mile to locate merchandise for customers by researching and calling associated retail branches.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Addressed and resolved complex customer complaints in a calm, efficient and friendly manner.
- Promoted sales and special offers for discounts and merchandise options.
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
Crew Member
McDonald’s, London
London
2022.07 - 2023.10
- Stayed up-to-date on company updates, changes and developments to comprehensively address customer queries.
- Provided high-level customer service by going the extra mile to identify and cater to customer needs.
- Processed high volume of customer orders daily using Point Of Sale (POS) software.
- Accommodated guests with food allergies or intolerances.
- Maintained excellent team relationships by going the extra mile to assist colleagues needs and requests.
- Stayed up-to-date on company updates, changes and developments to comprehensively address customer queries.
- Employed multitasking skills to switch fluidly between various activities and cope with high demand.
- Delivered fast, accurate service for positive customer experience.
- Processed high volume of customer orders daily using Point Of Sale (POS) software.
- Completed cleaning and serving tasks to high-quality standards.
- Drove goal achievement by quickly and accurately completing allocated tasks and offering assistance to team members.
Education
GCSEs -
Lister community school
london 09/2017 - 06/2022
A-Levels - Law, sociology, English literature, music
Sir George Monoux College
09/2022 - 06/2024
LLB Law -
Aston University
Birmingham, England 09/2024 -
Skills
- Multitasking efficiency
- Cash register best practices
- Customer enquiry handling
- Sales reporting analysis
- Basic accounting
- Face-to-face selling
- Money handling
- Complaint handling
- Cash handling
Timeline
Retail sales advisor
SAKARÉ
2025.04 - 2025.10
Crew member
Wingstop
2024.05 - 2024.09
Sale assistant
Victoria secret
2023.10 - 2024.03
Crew Member
McDonald’s, London
2022.07 - 2023.10
GCSEs -
Lister community school
09/2017 - 06/2022
A-Levels - Law, sociology, English literature, music
Sir George Monoux College
09/2022 - 06/2024
LLB Law -
Aston University
09/2024 -