Lola Watson

During this role:

- Developed connections with regular customers, creating a positive environment for both employees and customers

- Stocked shelves to ensure product availability

- Provided customers with product recommendations from both personal experience and research, as well as directing them on where to find said products

- Responsible for both cash and card transactions

- Provided my knowledge on items we sell, ensuring we meet sales and membership targets

- Handle customer queries promptly and efficiently

- Worked with other co-workers to create a comfortable, fun yet professional working environment, working together to ensure the store runs smoothly and efficiently.

During this role:

- Handled cash and card transactions accurately

- Accommodated dietary requirements, accessibility adaptations and communication needs to effectively deliver a personalised customer experience

- Provided recommendations and reasonable adaptations to customers and their families

- Built on my communication and problem solving skills when dealing with team conflict and customer complaints in an appropriate and professional manner

- Ensured health regulation compliance

During this role:

- Set up a detailed plan and activities ready for the day ahead

- Addressed parental concern and preferred accommodations for their children, ensuring they were happy with the care and service they were recieving

- Learned how to communicate with a variety of people, including those with neurodivergence, varied ages, background and language ability

- Successfully handled working within a fast pace, high energy environment while maintaining professional standards