Natasha Wooldridge
Didcot,Oxfordshire
Summary
A dedicated professional with a strong focus on customer enquiry handling and adaptable communication, demonstrating excellent empathy and time management efficiency. Known for effectively addressing client needs and fostering positive interactions, contributing to enhanced customer satisfaction. Aspires to leverage these skills in a dynamic environment that values proactive problem-solving and continuous improvement.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Retail sales advisor
Boots
Newbury, West Berkshire
2023.04 - Current
- Followed company policies whilst handling transactions, promoting professionalism and adherence to rules.
- Negotiated deals with suppliers that resulted in reduced costs for the store.
- Worked collaboratively with team members, improving overall store performance.
- Maintained high standards of visual merchandising to attract customers.
- Operated till accurately, maintaining financial integrity of the shop floor.
- Enhanced in-store environment with regular cleaning and maintenance tasks.
- Handled customer queries promptly which resulted in improved customer experience.
- Processed payments, ensuring efficient check-out process.
- Assisted clients for improved shopping experience.
- Advised on current sales promotions with effective communication skills.
- Increased customer satisfaction by providing excellent service.
- Stocked shelves to ensure product availability.
Sales assistant
Superdrug
Newbury, West Berkshire
2021.09 - 2022.12
- Built strong relationships with regular customers for repeat business.
- Utilised excellent communication skills to provide detailed product information.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Assisted customers with product selection for optimal satisfaction.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Managed till operations smoothly, reducing waiting time for customers.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Assisted customers in locating specific items to boost satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Followed company procedures and guidelines for smooth retail operations.
- Updated product labelling and pricing to reflect discounts and offers.
Education
GCSEs -
Trinity School
Newbury, West Berkshire 2013.09 - 2019.12
Skills
- Excellent empathy
- Time management efficiency
- Adaptable communication
- Customer enquiry handling
Timeline
Retail sales advisor
Boots
2023.04 - Current
Sales assistant
Superdrug
2021.09 - 2022.12
GCSEs -
Trinity School
2013.09 - 2019.12