Tom Dabell

• Portfolio Growth: Solely responsible for conducting valuations for both re-lets and new business & winning instructions which helped increase the portfolio from 170 to 185.
• Sales and performance targets: Achieved and exceeded monetary targets in 2024 by growing both Tooting and Streatham office bankings from £315,000 to £475,000 in new business (second year fees excluded).
• Negotiated landlord fees: Successfully negotiated service fees and commission structures with landlords to maintain profitability.
• Client relationship management: Developed and maintained strong relationships with landlords, tenants, and contractors to ensure satisfaction and retention.
• Marketing: Responsible for the offices marketing strategy which included touting, creating premium brochures & leaflets, sending personalised letters.
• Team leadership and staff development: Led and mentored a team of lettings negotiators and administrators, providing training and support.

• Market expertise: Leveraged in-depth knowledge of local property markets to provide advice to both Tenants and Landlords.
• Client relationships: Started to build strong relationships with landlords in addition to continue to manage my relationships with applicants/tenants.

• Managed end-to-end lettings process: Coordinated property viewings, tenant applications, negotiated offers and ensured a smooth tenancy cycle.
• Compliance: Ensured all negotiations and agreements adhered to relevant legal regulations and company policies, maintaining the highest standards of compliance
• Customer service excellence: Delivered a high standard of customer service by responding promptly to tenant and landlord inquiries and ensuring swift issue resolution.

Figures:

• Ranked 8th out of 64 negotiators for the number of deals done across the company securing my place on the top performers trip.
• Banked £350,000
• 60% of total deals were travelling deals that resulted from cross selling.

EngageTech deliver high quality appointments and lead generation services to help technology companies develop opportunities for future growth and build their sales pipeline.

• Lead Generation: Making over 100 calls a day to pitch our clients goods and services to Directors & CEO's with the aim to book appointments and generate leads for our clients
• Prospective outreach: Utilised outbound strategies (cold calling, email campaigns, and social media outreach) to identify and qualify high-potential leads. Making on average over 100 calls a day and delivering sales pitches to leaders of global companies.
• CRM management and lead tracking: Managed lead data within CRM systems (Salesforce), ensuring accurate tracking of lead progress.
• Relationship building: Developed strong rapport with multiple clients over different campaigns.

I was given the opportunity to experience all the departments from front line sales and lettings through to property management and the land and new homes department.

I worked as part of the response security team at Wimbledon Championships. This involved keeping clear passage for tennis players and supervising the royal box.

I worked within the Royal Enclosure at the Royal Ascot.

Chord specialises in engaging with prospects, customers and members, using integrated telemarketing, email marketing, research and database building & cleaning services.

I had the responsibility to make calls to Junior doctors on behalf of the British Medical Association (BMA). It required a high standard of customer service and confidence to deal with on going issues.