ELLIE DE LA VERA

• Supported identification of non-compliance areas to aid swift resolution.
• Maintained commitment to business practices by enforcing compliance rules.
• Contributed advice on changes to enhance compliance and boost efficiency.
• Collaborated with legal teams to stay updated on evolving laws.
• Conducted detailed investigations into alleged violations ensuring fair outcomes.
• Assisted in debt recovery from landlords and sellers.
• Handled subject access requests.

• Facilitated management of client portfolios to promote customer satisfaction and retention.
• Assisted in conducting property viewings, contributing to successful sales outcomes.
• Supported clients through mortgage consultations, clarifying financing options available.
• Scheduled appointments for prospective buyers to present properties effectively.
• Evaluated client needs and financial capacity to provide customised advice.
• Developed a network of industry contacts to enhance referrals and collaborative opportunities.

• Supported Spanish-speaking clients by managing services and ensuring accurate fact-finding and case preparation.
• Assisted solicitors in presenting legal cases, improving communication and collaboration within legal teams.
• Provided advocacy for vulnerable clients against workplace exploitation, bullying, and illegal wage deductions, enhancing client satisfaction.

Oversaw legal representation for detained clients under mental health and mental capacity acts.
Conducted client meetings and produced comprehensive tribunal outcome and advice letters.
Orchestrated hearing arrangements and analysed legal authorisations for compliance.
Guided families and legal representatives on patients' rights.
Leveraged LEAP case management software to streamline processes.

• Enhanced customer satisfaction and loyalty by serving customers in a polite and professional manne.
• Improved stock management efficiency and accuracy by replenishing and restoring stock, reducing stock discrepancies.
• Maintained a safe and compliant work environment by demonstrating in-depth knowledge of key health and safety standards.

• Conducted comprehensive legal research and assisted in case preparation, enhancing the accuracy and efficiency of case management.
  • Observed DDJ Fagborun-Bennett in hearings on non-molestation orders and child custody disputes, gaining valuable insights into family law proceedings.
  • Supported the legal team by preparing detailed case summaries and documentation, contributing to the successful resolution of cases.

• Observed and analyzed the high-profile murder case of Alex Smith at The Old Bailey, enhancing case management efficiency.
• Heard submissions from both prosecution and defense, focusing on leading questions that contributed to the conviction of Yusuf Yusuf and Arif Biomy.
• Enhanced understanding of legal strategies and case management by closely following the trial and its outcome, increasing legal strategy comprehension.

• Drafted licenses for clients, showcasing the application of legal principles and enhancing practical experience.
• Provided detailed opinions on live property cases, improving analytical skills and contributing to case resolutions.
• Collaborated closely with solicitors and partners, gaining firsthand exposure to the legal profession and enhancing case management efficiency.