ARZU REHEMAN

Assisted customers with enquiries and updated service request records.
Supported the preparation of job documentation and coordinated bookings to improve operational flow.
Performed daily financial tasks, including banking and data entry for Excel records.
Ensured accurate management of customer records to comply with data protection regulations.
Created cost estimates and necessary documentation for repair work.
Facilitated communication between customers and technicians to ensure service delivery.
Managed appointments and customer interactions through various communication channels.
Prepared repair orders and invoices, ensuring completion of all signatures and documentation.
Recorded customer-reported issues and translated them into instructions for technical teams.
Maintained organised records to support efficient workflows and reporting processes.
Assisted sales and service administration with effective product knowledge and coordination.

Provided exceptional customer service for improved client relationships.

Handled confidential documents with utmost discretion and security.

Enhanced team efficiency through effective task delegation.

Managed high-volume phone calls, ensuring efficient business communication.

Managed the visitor log book meticulously for record-keeping and security purposes.

Greeted visitors warmly, contributing to positive first impressions of the company.

Provided general administrative support, including photocopying, faxing, and filing tasks, improving office workflow.

Liaised with various departments for effective cross-functional communication.

Conducted office inventory checks to ensure necessary supplies were always available.

Maintained up-to-date records using the company database software to keep organised files.

Assisted in organising corporate events to boost employee morale.

Handled queries from staff members promptly, thus resolving issues quickly.

Coordinated catering services for meetings, resulting in successful and professional events.

Scheduled meetings efficiently whilst avoiding clashes or overbooking.

Facilitated smooth check-in procedures for clients, fostering a welcoming environment.

Handled mail distribution within the office, ensuring timely delivery and receipt.

Maintained pristine reception area to enhance company image.

Answered and helped resolve enquiries from clients, vendors, and the general public.

Kept the reception area clean and neat to give visitors a positive impression of the company.

Delivered front-of-house duties with warmth and a professional manner.

Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.

Managed calendars, strategically scheduling appointments to maximise availability.

Reduced waiting times through effective time and resource management.

Provided clerical support to company employees, including copying, faxing, and file management.

Managed bookings using Booker software to schedule, cancel, and re-arrange appointments.

Assisted with setting up ID cards and access permissions in accordance with site security practices.

Offered knowledgeable, friendly support to in-office guests.

Maintained reception area stock of important forms and brochures.

Delivered day-to-day responsibilities with accuracy and efficiency, supporting both sales performance and a high standard of customer service
Quickly learned and applied new skills to improve productivity, enhance customer interactions, and support sales targets
Consistently met tight deadlines while maintaining a responsive and customer-focused approach
Built strong rapport with customers through a professional, friendly, and approachable manner
Demonstrated a proactive and helpful attitude, supporting both customer needs and sales opportunities wherever required

Liaised with the IT department to rectify technical issues promptly.

Facilitated staff training sessions to enhance productivity and job satisfaction.

Prepared detailed reports for senior management's strategic planning.

Negotiated contracts with vendors, ensuring cost-effective services and supplies.

Coordinated team meetings for effective communication and project alignment.

Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.

Processed invoices and purchase orders with close attention to detail.