Ellie Lockey
Leeds
Summary
Hardworking individual, with extensive expertise supporting young people and families through improved attendance and attainment. Using outstanding communication, emotional intelligence and relationship-building abilities to effectively transform educational experiences and aid establishment progress towards consistent absence reduction. Experienced and talented with great team leadership, planning and organisational skills. Equips employees to independently handle issues and meet needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
Work history
Trust Lead Attendance Officer
Castleford Academy Trust
Castleford, Wakefield
02.2025 - Current
- Coordinated with local authorities on extreme cases of truancy, complying with statutory guidance on child safeguarding practices.
- Collaborated with teaching staff, resulting in a comprehensive approach to attendance management.
- Contributed to the development of an effective whole-school policy on punctuality and absenteeism matters.
- Facilitated meetings between parents and school administrators concerning persistent absence cases.
- Implemented initiatives to promote the importance of regular school attendance amongst students and parents.
- Streamlined communication with parents regarding students' attendance issues.
- Incorporated use of digital tools in tracking daily register entries, addressing any discrepancies promptly.
- Identified patterns of non-attendance for targeted interventions.
- Supported staff and attendance officers in improving student outcomes and achievements through streamlining trust processes.
Brow Artist
Brows by EL
Leeds
08.2024 - Current
- Upheld strict adherence to health regulations during all procedures promoting safe practice within the salon environment.
- Enhanced customer experience through careful consultation on desired brow style.
- Applied detailed knowledge of various techniques when customising brow treatments for each client's needs and preferences.
- Built relationships with repeat customers fostering trust and loyalty within clientele base.
- Educated clients about proper care techniques which helped extend the life of their brow treatments.
- Undertook regular training courses to stay current with new techniques and products in the beauty industry.
Probation Case Administrator
HMPPS
Leeds
03.2023 - 02.2025
- Reviewed legal documents for accuracy and compliance.
- Handled case documentation safely and securely for optimised client confidentiality.
- Managed high volume caseloads through planning and organisation.
- Drafted accurate legal documentation for breaches.
- Managed over 50 emails in the team inbox per day.
- Ensured efficient management of case progress and outcomes through thorough auditing and effective reporting.
- Prepared and maintained case records using nDelius and Oasys for effective data management and analysis.
- Handled a diverse caseload of probation files, from initial contact to case completion.
- Maintained data quality by uploading accurate offender and victim information on Probation databases.
- Improved team efficacy through outstanding administrative support, planning and caseload management.
Attendance and Welfare Lead
Gorse Academies Trust
Leeds, West Yorkshire
08.2019 - 03.2023
- Supported staff and attendance officers in improving student outcomes and achievements using personalised approach to deliver holistic solutions.
- Offered advice and guidance at school attendance and family meetings to reduce absences in line with department targets.
- Assessed and evaluated school services, offering improvement strategies to meet absence reduction targets.
- Increased attendance and achievement by 3% overall on average through creation and execution of new rewards initiative, as well as responding proactively to changing circumstances.
- Prepared reports for legal action and provided evidence in court by maintaining confidential case documentation in line with data protection regulations.
HR Administrator
BaxterStorey
Leeds, West Yorkshire
10.2018 - 02.2019
- Managed employee records in line with company requirements and data protection laws.
- Developed exit interview information and reports weekly to closely monitor and analysis performance.
- Issued 10 contracts, performed pre-employment checks and amended current contracts daily.
- Professionally represented BaxterStorey by acting as reliable first point of contact for Yorkshire and Scotland region.
Customer Service Representative
First Direct
Leeds, West Yorkshire
09.2017 - 10.2018
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered and managed over 90 customer telephone calls promptly daily, improving on-hold wait times.
- Maintained compliant documentation on company systems and software for reliable company records.
School Administrator
Windmill Primary School
Leeds, West Yorkshire
09.2014 - 08.2017
- Established warm, welcoming reception areas to provide positive first impressions.
- Organised meeting bookings and prepared spaces and catering in advance.
- Ordered stationary, first-aid, and sundries for well-maintained office supplies.
- Kept filing, administration ensuring all is kept up to date.
Education
Access to Higher Education Diploma - Law and Criminology
Distance Learning Centre
L06.2023
Intermediate Level 2 Apprenticeship - Business Administrator
Leeds City College
Leeds07.2017
GCSEs - G
Rodillian Academy
Wakefield06.2014
Skills
- Solution-focused techniques
- Exceptional written and interpersonal communication
- Discipline documentation and conflict resolution
- Workforce development
- Creative problem solving
- Complaint handling
- Adaptive team player
- Leadership
- Policy Writing
Timeline
Trust Lead Attendance Officer
Castleford Academy Trust
02.2025 - Current
Brow Artist
Brows by EL
08.2024 - Current
Probation Case Administrator
HMPPS
03.2023 - 02.2025
Attendance and Welfare Lead
Gorse Academies Trust
08.2019 - 03.2023
HR Administrator
BaxterStorey
10.2018 - 02.2019
Customer Service Representative
First Direct
09.2017 - 10.2018
School Administrator
Windmill Primary School
09.2014 - 08.2017
Access to Higher Education Diploma - Law and Criminology
Distance Learning Centre
Intermediate Level 2 Apprenticeship - Business Administrator
Leeds City College
GCSEs - G
Rodillian Academy
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