Lee Wynne
Summary
A motivated and enthusiastic individual with over twenty years of experience providing person-centred advice and guidance leadership in the homeless sector.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Passionate about enabling individuals to overcome their issues, achieve their goals through identifying their strengths and rebuilding their lives. Able to engage and motivate individuals through showing empathy and understanding.
Overview
23
23
years of professional experience
Work history
Community Housing Officer
Calico Enterprise
Bury, Borough of Bury
10.2019 - Current
- Monitored service user progress, escalating concerns for swift resolution.
- Responded proactively to changing circumstances for optimised service user care.
- Investigated cases to reach resolution or conclusion.
- Maintained impartiality when serving as mediator.
- Provided advice, handle and de-escalate conflict appropriately.
- Resolved disputes as independent and objective party.
- Observed official housing legislation and procedures to be fully compliant.
- Partnered with external support networks to deliver holistic client care.
- Maintained confidential case documentation in line with data protection regulations.
- Provided mental health support to service users, as well as signposting community resources and local charities.
- Attended regular training and supervision workshops for improved service user support.
- Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
- Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
- Supported integration of service users back into community life to maximise successful transition rate.
- Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
Counsellor
Lee Wynne Counselling Service
Manchester
01.2017 - 10.2021
- Initiated risk assessments to assess psychological and social factors.
- Initiated cognitive behavioural therapy for anxiety and depression.
- Developed and implemented individualised treatment plans to fit client goals and objectives.
- Monitored client progress to update case records and reports.
- Assisted clients experiencing mental health crises by providing resource access to guarantee safety and wellbeing.
- Performed in-depth assessments to determine client issues and potential treatment plans.
- Interviewed patients to identify symptoms and collect history information.
- Practiced confidentiality, equality and diversity policies to adhere to professional practice standards.
Homelessness Case Worker
Cheshire West and Chester Council
Chester, Cheshire
02.2015 - 01.2017
- Providing one-to-one support, advice and guidance for individuals with a person-centred approach to individuals threatened with homelessness
- Liaising with social and private sector landlords
- Maintained impartiality when serving as mediator.
- Responded to time-sensitive queries quickly for fast resolution.
- Implementation of housing legislation in case work
- Providing advice and guidance face to face, telephone advice line and electronically to customers
- Collaborated with tenants/landlords to prepare required legal documentation for court proceedings.
- Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
- Partnered with external support networks to deliver holistic client care.
- Built positive, productive client relationships for enhanced social support.
- Maintained confidential case documentation in line with data protection regulations.
- Adhered to legal regulations when conducting investigations or giving advice.
Street Outreach Team Manager
Foundation Enterprise (NW)
Chester, Cheshire
11.2012 - 02.2015
- Managed and worked as part of homeless street outreach team carrying out initial assessments with individuals, being a referring agent to other external agencies and providing front-line support for individuals with a range of complex issues into appropriate services
- Implementing and carrying out reconnection policy and procedures through a Payment by Results contract as the homeless service provider in Cheshire West & Chester
- Providing one-to-one support, advice and guidance for individuals with a person-centred approach in outreach work and accommodation based services
- Liaising with external agencies such as drug and alcohol services, DWP, Police, Strategic Partners, Anti-Social Behaviour Teams, Community Safety Wardens, medical services in relation to homelessness
- Investigated cases to reach resolution or conclusion.
- Managing and working as part of No Second Night Out project
- Lead role overseeing move-on accommodation for homeless individuals
- Leading on implementation of Housing First Model.
Street Outreach Team Manager
Chester Aid To The Homeless
Chester, Cheshire
03.2001 - 11.2012
- Managed and worked as part of outreach team providing front-line support to rough sleepers through assertive outreach
- Co-ordinated Joint Outreach Initiative (with external agencies) targeting entrenched rough sleepers who were failing to engage with services to gain feedback and tailor support provided on intelligence gained
- Providing floating support for individuals in move-on accommodation and their own tenancies
- Addressed individual issues with compassion and professionalism, ensuring swift, successful resolution
- Provided reports and statistics to Board of Trustees relating to outreach team
- Participated in community safety meetings with external partners regarding rough sleepers and street activity
- Provided statistics and reports of rough sleepers found in Cheshire West & Chester.
- Managed, motivated and developed a team of six to consistently deliver exceptional customer service.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Conducted audits and risk assessments to achieve regulatory compliance.
Education
CPCAB Level 4 in Therapeutic Counselling -
Making Changes Training Centre
Chester, Cheshire 09/2014 - 07/2016
CPCAB Level 3 Integrative Counselling -
West Cheshire College
Ellesmere Port 09/2013 - 06/2014
CPCAB Level 2 Counselling Studies -
West Cheshire College
Ellesmere Port 09/2012 - 06/2013
CPCAB Introduction to Counselling -
West Cheshire College
Ellesmere Port 01/2012 - 05/2012
ILM Foundation Course in Management -
West Cheshire College
Ellesmere Port 09/2008 - 06/2009
Elfed High School
Skills
- Counselling
- Risk assessments
- Treatment plan development
- Solution-focused techniques
- One-on-one sessions
- Record-keeping
- Teamwork and Collaboration
- Multitasking Abilities
- Attention to Detail
- Active Listening
- Problem-Solving
- Critical Thinking
Interests
I have a strong interest in Mental Health. I also enjoy playing Squash, Football and Photography.
Languages
English
Native
Timeline
Community Housing Officer
Calico Enterprise
10.2019 - Current
Counsellor
Lee Wynne Counselling Service
01.2017 - 10.2021
Homelessness Case Worker
Cheshire West and Chester Council
02.2015 - 01.2017
Street Outreach Team Manager
Foundation Enterprise (NW)
11.2012 - 02.2015
Street Outreach Team Manager
Chester Aid To The Homeless
03.2001 - 11.2012
CPCAB Level 4 in Therapeutic Counselling -
Making Changes Training Centre
09/2014 - 07/2016
CPCAB Level 3 Integrative Counselling -
West Cheshire College
09/2013 - 06/2014
CPCAB Level 2 Counselling Studies -
West Cheshire College
09/2012 - 06/2013
CPCAB Introduction to Counselling -
West Cheshire College
01/2012 - 05/2012
ILM Foundation Course in Management -
West Cheshire College
09/2008 - 06/2009
Elfed High School
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