Nathan Smith
Clacton-On-Sea,UK
Summary
Delivers calm, clear support when handling complaints and user queries. Engages with customers to understand needs, provide step-by-step solutions, and protect service quality. Maintains safe working practices while supporting smooth day-to-day IT support. Brings a positive attitude, careful working habits, and a strong commitment to helping others. Adapts quickly to new tasks, communicates clearly, and contributes to a safe and organised team environment. Supports business needs through reliability, initiative, and a willingness to learn.
Overview
1
1
year of professional experience
Work History
Apprentice IT Technician
PCWarehouse
Clacton-On-Sea, UK
09.2025 - Current
- Installed new hardware and software to meet system specifications and user needs.
- Optimised system performance through regular maintenance and updates, ensuring efficient operation of IT infrastructure.
- Conducted tactical troubleshooting to identify faults.
- Updated software for new functionality and improved security.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Engaged with customers to better understand needs and deliver excellent service.
- Managed complaints with calm, clear communication and problem-solving.
- Addressed customer concerns with empathy and understanding. and escalated major issues to supervisor.
- Maintained clean, safe working environments to eliminate accident risks.
Education
Functional Skills Level 1 - Maths
Nova Training
Clacton-on-Sea, ESS01-2022
Functional Skills Level 2 - English
Nova Training
Clacton-on-Sea, ESS01-2022
GCSEs - IT
Tendring Technology College
Frinton-on-Sea, ESS01-2020
GCSEs - Health and Social Care
Tendring Technology College
Frinton-on-Sea, ESS01-2020
Skills
- Technical liaison
- Customer communication
- Complaint resolution
- Customer service
- Healthcare and safety
- Confidentiality understanding
- Creative thinking
- Positive attitude
Hobbies and interests
I have an interest in caring and helping people in anyway I can, and learning about many things, such as the history of people from other places, the history of countries and old ruins.
My hobbies consist of Photography, Music and Coding
Timeline
Apprentice IT Technician
PCWarehouse
09.2025 - Current
Functional Skills Level 1 - Maths
Nova Training
Functional Skills Level 2 - English
Nova Training
GCSEs - IT
Tendring Technology College
GCSEs - Health and Social Care
Tendring Technology College