Gabe Luca Hemingway
Summary
Experienced ICT professional with 10 years in system configuration and technical support, complemented by 8 months as an Apprentice Mechanic. Expertise in hardware diagnostics, component replacement, and troubleshooting in digital networks and mechanical systems. Holds a Pearson BTEC Level 3 National Extended Diploma in Esports, showcasing a strong foundation in technical infrastructure and live digital event logistics.
Overview
4
4
years of professional experience
Work History
ICT Apprentice
Bracken hill Primary School
Bradford, West Yorkshire
09.2025 - 02.2026
- Installed, configured, and maintained computer hardware, software, systems, networks, printers, and scanners.
- Maintained computer hardware through regular maintenance and performance examinations to ensure optimal functionality.
- Upgraded hardware promptly to minimise service disruptions.
- Installed new hardware and software to meet system specifications and user needs.
- Provided technical support across the company, addressing user issues to minimise work disruptions.
- Established strong working relationships with customers and professionals to enhance service delivery.
- Monitored and inspected computers and peripheral equipment to ensure reliable IT services.
Dominos
Delivery
Brighouse, WestYorkshire
10.2023 - 04.2024
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Cultivated strong relationships with regular customers, resulting in increased loyalty and positive company feedback.
- Provided exceptional customer service, responding promptly to enquiries and feedback.
- Collaborated with team members to achieve target results.
- Resolved customer queries through effective communication and tailored step-by-step solutions.
- Optimised driving routes in advance to streamline deliveries and improve overall efficiency. ahead of time to determine fastest route.
Apprentice Mechanic
Central Garage Service, MOT & Bodywork Centre
Brighouse, WestYorkshire
09.2021 - 04.2022
- Assisted in the repair of major mechanical faults under the supervision of experienced mechanics, gaining hands-on experience.
- Diagnosed mechanical faults, analysed causes, and coordinated ordering of new parts to resolve issues.
- Serviced vehicles to high standards, increasing performance and lifespan.
- Conducted vehicle inspections to assess condition and recommend necessary repairs or maintenance work.
- Removed old oil, replaced filters and added correct amount of new oil.
- Restored and replaced damaged parts to eliminate further issues.
- Shadowed skilled mechanics to learn intricate vehicle repair techniques in a workshop setting.
- Pursued every available opportunity to learn systems operations, maintenance tasks and repair processes.
Education
BTEC - Pearson BTEC Level 3 National Extended Diploma in Esports
Kirklees College
Huddersfield01-2024
BTEC - Pearson BTEC Level 2 Extended Certificate in Information and Creative Technology.
Kirklees College
Huddersfield01-2021
GCSEs -
The Brooksbank School
Elland01-2020
Skills
- Technical support
- System maintenance
- System configuration
- User support
- Technical liaison
- Customer service
- Complaint resolution
- Customer communication
- Team collaboration
- Time management
- Deadline management
- Calm under pressure
- Communication skills
- Willingness to learn
- Risk assessment
Timeline
ICT Apprentice
Bracken hill Primary School
09.2025 - 02.2026
Dominos
Delivery
10.2023 - 04.2024
Apprentice Mechanic
Central Garage Service, MOT & Bodywork Centre
09.2021 - 04.2022
BTEC - Pearson BTEC Level 3 National Extended Diploma in Esports
Kirklees College
BTEC - Pearson BTEC Level 2 Extended Certificate in Information and Creative Technology.
Kirklees College
GCSEs -
The Brooksbank School