Nathan Ryding
Summary
Results-driven operations leader with 9 years of experience in hospitality, policing, and security. Proven track record of transforming underperforming teams into high-achieving units through effective coaching and training. Known for maintaining calm decision-making under pressure while enhancing customer experience and team engagement. Achievements include early promotion to police sergeant and revitalizing the worst-performing site in the region into a top performer.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Restaurant General Manager
BKUK Group Ltd
St Helens
2024.11 - 2026.03
- Appointed to take over and improve struggling sites; delivered a full turnaround in standards, performance and culture.
- Handled customer complaints efficiently, ensuring their swift resolution whilst maintaining client satisfaction levels.
- Took the worst-performing store in the region and improved it to one of the best-performing, exceeding key KPIs.
- Led a complete overhaul of the site, improving operating routines, pace, consistency and customer experience.
- Recruited, hired, trained and developed all levels of the team, including developing the full manager group.
- Implemented high standards, coaching routines and accountability across service, safety and brand compliance.
- Managed stock control, cost control, food safety and audit readiness in a fast-paced environment.
- Streamlined processes for better service delivery and improved guest experience.
Police Sergeant (Operational Supervisor)
Greater Manchester Police
Wigan
2023.10 - 2024.11
- Promoted as the youngest Sergeant in Greater Manchester Police.
- Took ownership of an underperforming investigations and turned it into one of the top-performing teams in the area.
- Developed and trained new Police Officers; provided mentoring and performance support through probation.
- Ensured compliance with force policies/procedures and worked with partner agencies and stakeholders.
- Pursued ongoing professional development opportunities with a view to improve service delivery.
Police Constable
Greater Manchester Police
Wigan
2021.04 - 2023.10
- Assisted in frontline operational policing within response and neighbourhood teams.
- Supported investigations through evidence gathering and statement taking.
- Aided in crime reduction and minimisation of antisocial behaviour.
- Helped manage conflict incidents and public safety situations.
- Ensured professional and legal standards were upheld at all times.
Security Supervisor
ASDA Superstore
Wigan
2017.03 - 2021.04
- Loss prevention and retail security operations.
- Operated CCTV systems and conducted investigations.
- Conducted colleague and vehicle checks.
- Responsible for store opening and closing procedures.
Bar Manager
The Wrightington Hotel & Country Club
Wrightington
2016.02 - 2017.03
- Assisted with supervision of staff and contributed to daily operations.
- Provided high-quality customer service to enhance client satisfaction.
- Conducted stock checks and facilitated ordering processes.
- Supported training initiatives for new starters.
- Handled customer complaints in a professional manner.
- Aided in event setup and logistical functions.
Private Soldier (Training Establishment)
Harrogate Army Foundation College
Harrogate, Yorkshire
2014.08 - 2015.07
- Completed structured military training.
- Developed leadership, teamwork, discipline, and time management.
Education
Bachelor's degree - Politics, Criminology & International Relations
Edge Hill University
Ormskirk, Lancashire /2018 - /2021
Diploma - Public Services Level 3
Wigan & Leigh College
Wigan, UK 2016.01 - 2018.01
A-Levels - Politics, History & Law
St Helens College
St Helens, Merseyside 2015.01 - 2016.01
GCSE - Maths, English, Science, IT, PE, History, PA, Religious Education
Rose Bridge High School
Wigan, Greater Manchester 2009.01 - 2014.01
Skills
- Leadership excellence
- Decisive decision-making
- Budget management
- Health and Safety regulations
- Business performance analysis
- Employee development
- Staff management and training
Personal Details
- Driver's License: Cars
- Eligible to work in the UK: Yes
- Highest Level of Education: Bachelor's
- Industry: Customer Service, Hospitality & Management.
- Total years of experience: 9
References
References available upon request.
Certification
- Driving License April 2017 to Present
- Food Hygiene Certificate December 2024 to December 2026
Accomplishments
- Youngest Police Sergeant in Greater Manchester Police, promoted early based on performance and leadership.
- Turned around one of the worst-performing investigation teams into one of the top-performing teams in the area through structure, coaching and accountability.
- Trained and developed new Police Officers, mentoring them through their probation phase and improving early-career confidence and competence.
- At Burger King, took over the worst-performing store in the region, led a full overhaul, rebuilt the team (including managers), and transformed it into one of the best-performing, exceeding relevant KPIs with a strong customer focus.
- Achieving Gold Standard Audits on every occasion since I took over my store.
Leadership Style
Calm, clear and standards-led. I keep things simple: set expectations early, coach in the moment, and build accountability without micromanaging. I’m big on developing people properly (training, mentoring and honest feedback) because performance follows confidence and capability. I’ll always lead from the front when it’s busy, teams don’t follow titles, they follow actions.
Timeline
Restaurant General Manager
BKUK Group Ltd
2024.11 - 2026.03
Police Sergeant (Operational Supervisor)
Greater Manchester Police
2023.10 - 2024.11
Police Constable
Greater Manchester Police
2021.04 - 2023.10
Security Supervisor
ASDA Superstore
2017.03 - 2021.04
Bar Manager
The Wrightington Hotel & Country Club
2016.02 - 2017.03
Diploma - Public Services Level 3
Wigan & Leigh College
2016.01 - 2018.01
A-Levels - Politics, History & Law
St Helens College
2015.01 - 2016.01
Private Soldier (Training Establishment)
Harrogate Army Foundation College
2014.08 - 2015.07
GCSE - Maths, English, Science, IT, PE, History, PA, Religious Education
Rose Bridge High School
2009.01 - 2014.01
Bachelor's degree - Politics, Criminology & International Relations
Edge Hill University
/2018 - /2021