Summary
Overview
Work History
Education
Skills
Personal interests
Timeline
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Nathan Penny

Kinloss,Moray

Summary

Highly skilled professional with extensive experience in cash handling, complaint resolution, and time management. Demonstrates exceptional proficiency in order processing, order taking, and EPOS systems. Known for excellent physical stamina, stress tolerance, and multi-tasking capacity. Adept at team coordination, shelf stacking competence, and stock rotation practices. Committed to enhancing operational efficiency and customer satisfaction within a dynamic work environment.

Overview

4
4
years of professional experience

Work History

Waiter

Mosset tavern
Forres, Moray
08.2023 - Current
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Managed table settings for optimal dining experience.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Attended to customer's needs proactively for first-class waiting service.

Kitchen porter

Mosset tavern
Forres, Moray
06.2024 - 07.2024
  • Worked under pressure during peak times without compromising on quality of work delivered.
  • Maintained high standards of cleanliness by washing kitchen equipment and utensils.
  • Kept a safe working environment by following all health and safety regulations.
  • Achieved high levels of organisation with sorting and storing deliveries.
  • Unloaded deliveries, stored items properly for easy accessibility.
  • Assisted in stock rotation tasks; maintained accurate inventory count.

Roofing labourer

Mcknight roofing company
Strathdon, cairngorms
01.2021 - 10.2023
  • Increased efficiency with timely completion of assigned jobs.
  • Assisted in the installation of new roofs, resulting in successful completions.
  • Enhanced site cleanliness by removal of old roofing materials and waste.
  • Demonstrated proper usage of safety gear, minimising risk on job sites.
  • Effectively used hand tools and power tools; enhancing productivity on site.


Education

Scottish Qualifications Certificate - Multiple fields of study

Forres Academy
Moray
08.2023 -

Skills

  • Cash handling
  • Complaint resolution
  • Time management
  • Order processing
  • Order taking
  • Stress tolerance
  • Team coordination
  • Excellent physical stamina
  • Shelf stacking competence
  • EPOS systems proficiency
  • Stock rotation practices
  • Multi-Tasking capacity

Personal interests

In my free time, I go to the gym 5-6 days a week to improve my health and fitness, attend an MMA class on a Tuesday, and have competed in competitions for Elgin Boxing Club, along with these, I have also attained a Bronze Duke of Edinburgh Award, and am currently working towards my Silver this year

Timeline

Kitchen porter

Mosset tavern
06.2024 - 07.2024

Waiter

Mosset tavern
08.2023 - Current

Scottish Qualifications Certificate - Multiple fields of study

Forres Academy
08.2023 -

Roofing labourer

Mcknight roofing company
01.2021 - 10.2023

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Nathan Penny