Nathan Higgins
Wakefield,West Yorkshire
Summary
A highly organised and reliable individual with a strong ability to learn and adapt quickly. Demonstrates efficient time management and self-motivation, ensuring compliance with policies and procedures while maintaining health and safety standards. Skilled in active listening and resolving complaints, ready to work in all weather conditions. Committed to delivering dependable results, aiming to leverage skills for continued career growth.
Overview
7
7
years of professional experience
Work history
Online Driver trainer mentor
Sainsburys
Wakefield, West yorkshire
05.2020 - Current
- Emphasised importance of customer service in transport profession, enhanced professionalism amongst trainees.
- Supported driver confidence building with constructive feedback and encouragement.
- Upheld high standards of punctuality during lessons, instilled time management skills amongst trainees.
- Trained drivers on safe loading and unloading procedures to prevent damage or loss of goods transported.
- Conducted vehicle maintenance checks for improved performance.
- Implemented assessment , ensured competency of trainees.
- Delivered comprehensive induction programmes to new recruits for smoother transition into the job role.
- Demonstrated proper use of navigation systems to improve route planning efficiency.
- Deliver on time delivery with high levels of accuracy, following processes and procedures to ensure a best in class customer experience.
- Ensure high levels of health and safety in the role both in store and on the road , following processes and implement rigorous implementation of procedures.
Sainsburys online shopper
Sainsburys
Wakefield, West Yorkshire
05.2020 - Current
- Maintained up-to-date knowledge of product information and promotions with regular training.
- Managed high volume orders for fast and efficient customer service.
- Implemented new software tools for improved order tracking, raising operational efficiency.
- Worked meticulously to ensure order accuracy, reducing return rates significantly.
- Improved customer satisfaction by promptly addressing and resolving issues.
- Boosted repeat business by providing exceptional customer service at all times.
Waiter/Kitchen Assistant
La Forteza Italian restaurant
Wakefield, West Yorkshire
08.2018 - 04.2020
- Remained calm under pressure.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Explained dish components clearly to inform customers' decisions.
- Accommodated special dietary requests, enhancing customer dining experience.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Delivered excellent customer service through friendly and polite interaction.
- Relayed feedback from customers to management for continuous improvement.
- Handled payment transactions to guarantee smooth customer checkout process.
Education
NVQ Level 3 - Hospitality and catering
Wakefield College
Wakefield 09/2018 - 07/2021
GCSEs -
Horbury Academy
Wakefield 09/2013 - 07/2018
Skills
- Self-Motivation and Drive
- Efficient effective time management
- Active listening
- All-Weather work readiness
- Resolving complaints
- Compliance with policy and procedures, health and safety conscious
- Highly organised
- Reliable and Dependable
- High ability to learn
Affiliations
- Enjoys playing football
- Computing
- Music
- DIY
Timeline
Online Driver trainer mentor
Sainsburys
05.2020 - Current
Sainsburys online shopper
Sainsburys
05.2020 - Current
Waiter/Kitchen Assistant
La Forteza Italian restaurant
08.2018 - 04.2020
NVQ Level 3 - Hospitality and catering
Wakefield College
09/2018 - 07/2021
GCSEs -
Horbury Academy
09/2013 - 07/2018
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