Nathan Baron
Ashford
Summary
Dynamic professional with a track record of leadership and dedication to quality work. Exceptional customer service skills, adept at fostering positive client relationships in high-pressure situations. Capable of multitasking efficiently while maintaining focus and productivity. Driven by a passion for achieving the best outcomes in every task undertaken.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work history
Optical Assistant
Specsavers
Staines-upon-Thames
2019.06 - 2026.04
- Engage with customers by actively listening to needs, providing tailored solutions to foster satisfaction and loyalty.
- Implemented regular safety audits and training sessions to enhance awareness and compliance with established protocols.
- Facilitated fire safety drills and training sessions to enhance team members' emergency preparedness and response capabilities.
- Utilised customer relationship management tools to enhance client satisfaction and loyalty through personalised solution offerings.
- Conduct interactive workshops for inexperienced staff to equip them with essential skills for improved job performance.
Assistant Store Manager
Game Retail Limited
Staines-upon-Thames
2015.12 - 2019.06
- Oversaw shift scheduling and delegated tasks among staff to maintain workflow, ensuring clarity in roles and responsibilities.
- Oversaw documentation of inventory processing while liaising with suppliers to facilitate efficient administration and logistics operations.
- Conducted detailed data analysis and executed targeted sales strategies to consistently exceed store-set KPIs and optimise revenue generation.
- Managed logistics operations for send and receive deliveries by employing advanced tracking systems and utilising communication tools to enhance workflow efficiency.
- Achieved reduced stock discrepancies through thorough inventory audits. Improved supply chain reliability via enhanced stock turnover rates. Delivered optimised storage solutions that resulted in increased accessibility and efficiency.
- Conducted detailed cash handling and inventory checks during opening and closing procedures to uphold store integrity and compliance.
- Applied active listening and negotiation skills to resolve customer inquiries in a timely manner while ensuring positive interactions.
- Develop tailored content strategies and utilise analytics tools to create and curate engaging material across multiple social media platforms.
- Achieved high levels of customer satisfaction through precise and timely service delivery. Facilitated seamless transaction processes, resulting in positive customer experiences. Generated increased revenue by managing cash handling and till operations effectively.
- Designed and implemented comprehensive training programmes for staff, focusing on core industry best practices and strategies for operational efficiency.
- Achieved streamlined recruitment processes that significantly improved candidate selection efficiency. Delivered enhanced candidate experiences during interviews, reflecting in higher acceptance rates. Realised effective onboarding programmes, leading to notable increases in new hire productivity.
- Executed detailed audits and risk assessments utilising industry-standard frameworks to pinpoint vulnerabilities and fortify security protocols.
Operations Manager / Shop Assistant
Saxon Indoor Sports & Cricket Shop
Frankston
2009.09 - 2015.09
- Organize and create Indoor Football fixtures
- Having excellent product knowledge
- Create a roster
- Creating a good PR
- Safety Officer
- Promotions
Education
High School -
St Bede’s Catholic School
Mentone, Victoria 2000.01 - 2002.04
High School -
Mt Eliza Secondary School
Mt Eliza, Victoria 2003.01 - 2006.04
Skills
- Confidential information management
- crisis management
- conflict resolution
- Customer follow-up
- Tailored service delivery
- accuracy-focused
- Optics expertise
- Patient training
References
- Ceri Howard, Former Store Manager Specsavers, 07432 655078
- Craig Entwhistle Former Assistant Store Manager 07397 162193
Hobbies and Interests
I have a passion for sports, I play cricket and have also coached junior cricket for Mt Eliza CC. In my spare time, I like to train and coach juniors and anyone on improving their cricket. I also like photography and have started to take photos of local sports teams which turned into a hobby.
Accomplishments
- Representative coach for the MPCA (Mornington Peninsula Cricket Association) in the 2015 VMCU (Victorian Metropolitan Cricket Union) tournament, in which the team won.
- Also, being a Sports person, I have won trophies for Batting and Bowling in senior cricket, but my trophy I am most proud of is the John Chester Award, given to the best club person and volunteer work around the club. I hold a full Driving License.
Timeline
Optical Assistant
Specsavers
2019.06 - 2026.04
Assistant Store Manager
Game Retail Limited
2015.12 - 2019.06
Operations Manager / Shop Assistant
Saxon Indoor Sports & Cricket Shop
2009.09 - 2015.09
High School -
Mt Eliza Secondary School
2003.01 - 2006.04
High School -
St Bede’s Catholic School
2000.01 - 2002.04