Madiah Habibah Uddin
London
Summary
Detail-oriented and proactive undergraduate Optometry student with strong experience in customer service and administrative support within a fast-paced clinical environment. Skilled in handling enquiries, managing records, and delivering accurate information to a diverse range of individuals.
Experienced as a first point of contact, with a proven ability to communicate professionally via phone, email, and in person. Highly organised, IT-literate, and confident working with data and administrative systems. Committed to delivering high standards of service and supporting students and staff effectively.
Overview
2
2
years of professional experience
Work history
Optical assistant
Vision Express
London
04.2025 - Current
- Act as the first point of contact for patients, handling enquiries in person and via phone in a professional and timely manner
- Manage appointment bookings and maintain accurate patient records using internal systems
- Respond to a wide range of queries, providing clear and accurate information or escalating where necessary
- Support administrative processes including data entry, documentation, and record management
- Assist with processing payments and maintaining confidential records in line with data protection standards
- Work collaboratively with optometrists and team members to ensure smooth day-to-day operations
- Deliver high levels of customer service in a fast-paced environment, ensuring all individuals feel supported and informed
- Demonstrate strong attention to detail when handling patient information and administrative tasks
Optical assistant
Ollie Quinn
Richmond, Richmond upon Thames
10.2024 - 03.2025
- Established strong rapport with customers through attentive listening skills.
- Coordinated appointments to enhance efficiency in the clinic.
- Managed patient records to ensure data accuracy and confidentiality.
- Adapted well to high pressure situations during peak times, maintaining quality service standards.
- Ensured cleanliness and sterility of optical instruments, maintaining a safe working environment.
Education
Moptom -
City St Georges University
London 09/2025 -
Certificate of Higher Education - Introduction to Optometry
City St Georges University
London 09/2024 - 05/2025
A-Levels - Biology, Maths and Business
Harris Academy Merton
London 09/2022 - 06/2024
Skills
- Excellent customer service and communication skills
- Strong administrative and organisational ability
- High attention to detail and accuracy
- Confident using IT systems (Microsoft Office, booking systems, databases)
- Ability to manage and respond to enquiries efficiently
- Teamwork and collaboration
- Problem-solving and initiative
- Ability to handle confidential information professionally
Languages
English
Intermediate
Bengali
Intermediate
Arabic
Elementary
Timeline
Optical assistant
Vision Express
04.2025 - Current
Optical assistant
Ollie Quinn
10.2024 - 03.2025
Moptom -
City St Georges University
09/2025 -
Certificate of Higher Education - Introduction to Optometry
City St Georges University
09/2024 - 05/2025
A-Levels - Biology, Maths and Business
Harris Academy Merton
09/2022 - 06/2024