Hrishikesh Rane
Summary
Organised and customer-focused professional with experience in healthcare administration, patient support, appointment management, and record maintenance. Currently working as an Optical Assistant at Vision Express, supporting patients, managing bookings, maintaining accurate records, and ensuring efficient clinic operations. Strong communication, IT, and administrative skills developed through healthcare and customer-service environments. Able to work accurately under pressure, handle confidential information, and provide a high standard of service aligned with NHS values.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Optical Assistant
Vision Express
Swansea, West Glamorgan
2025.12 - Current
- Manage patient appointments and support the smooth running of daily clinic operations.
- Maintain accurate patient records and update information on internal systems.
- Provide professional face-to-face and telephone support to patients.
- Assist with patient pre-screening and ensure documentation is completed accurately.
- Coordinate patient flow and support clinicians to deliver efficient services.
- Handle confidential patient information in accordance with company procedures.
Crew Member
McDonald's
Swansea, West Glamorgan
2022.12 - 2025.12
- Delivered excellent customer service in a fast-paced environment.
- Processed transactions accurately and maintained records where required.
- Worked effectively within a multidisciplinary team to meet operational targets.
- Resolved customer queries professionally and efficiently.
- Followed organisational policies, procedures, and health and safety standards.
Education
Master of Science - Data Science
Swansea University
Swansea, United Kingdom 2022.09 - 2024.09
Bachelor of Science - Information Technology
University Of Mumbai
Mumbai, India 2018.06 - 2021.05
Skills
- Patient administration and customer service
- Appointment booking and diary management
- Accurate data entry and record keeping
- Handling confidential information (GDPR awareness)
- Microsoft Office (Word, Excel, Outlook)
- Telephone and email communication
- Working in busy healthcare environments
- Attention to detail and organisational skills
- Teamwork and stakeholder communication
- Problem solving and conflict resolution
Additional Information
- Requires Skilled Worker visa sponsorship
- Open to relocation across the UK
Timeline
Optical Assistant
Vision Express
2025.12 - Current
Crew Member
McDonald's
2022.12 - 2025.12
Master of Science - Data Science
Swansea University
2022.09 - 2024.09
Bachelor of Science - Information Technology
University Of Mumbai
2018.06 - 2021.05