DONNA KNIGHT
Chelmsford,Essex
Summary
Enthusiastic and versatile professional with a unique blend of skills and capabilities. Possess excellent interpersonal, communication and negotiation skills. The ability to influence decisions and to develop positive relationships both internally and externally. Committed to achieving and exceeding demanding targets and business objectives, while remaining focused on providing an exceptional standard of service. A focused and proactive individual adopting a motivated and positive approach to all tasks skilled in customer service and conflict resolution within a highly pressurised and challenging working environment.
Overview
18
18
years of professional experience
Work history
Retail sales advisor
Quadrant department store
Chelmsford, Essex
2023.05 - 2025.10
- Undertook price checks for accurate billing at counters.
- Worked collaboratively with team members, improving overall store performance.
- Presented products knowledgeably to influence purchase decisions.
- Handled customer queries promptly which resulted in improved customer experience.
- Kept up-to-date with product features to provide accurate information.
- Maintained high standards of visual merchandising to attract customers.
- Enhanced in-store environment with regular cleaning and maintenance tasks.
- Managed merchandise returns, enhancing customer trust and loyalty.
- Processed payments, ensuring efficient check-out process.
- Assisted clients for improved shopping experience.
- Advised on current sales promotions with effective communication skills.
- Followed company policies whilst handling transactions, promoting professionalism and adherence to rules.
- Conducted stock checks regularly and efficiently which ensured inventory levels were maintained adequately.
- Developed rapport with customers, fostering a positive shopping environment.
- Operated till accurately, maintaining financial integrity of the shop floor.
- Resolved customer complaints for their satisfaction.
Concession manager
Pomodoro fashions
Chelmsford, Essex
2018.09 - 2023.05
- Facilitated open communication channels amongst team members for a better work environment.
- Managed day-to-day operations to ensure optimal store performance.
- Increased store appeal by implementing innovative visual merchandising strategies.
- Improved customer satisfaction rates by delivering exceptional service standards.
- Oversaw daily cash handling procedures, ensuring accurate accounting practices were followed.
- Mentored junior staff members resulting in their improved performance and professional development.
- Monitored competitor activity to devise strategic pricing policies effectively.
- Handled customer complaints, resulting in increased customer loyalty.
- Fostered positive relationships with customers, enhancing brand reputation and loyalty.
- Collaborated with marketing teams for planning special events and promotional activities in-store.
- Assisted in recruiting new staff members, contributing to a strong retail team structure.
- Ensured smooth operations with effective staff scheduling and training.
- Enforced health and safety regulations within the store premises, thereby providing a secure shopping experience for customers.
- Reduced stock loss through rigorous inventory management procedures.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained safe working and guest environments, reducing injury and incident risks.
- fostered excellent relationship with host store.
- organised fashion shows both in house and externally.
Concessions manager
Jaques vert group
Chelmsford, Essex
2011.06 - 2018.05
- Mentored junior staff members resulting in their improved performance and professional development.
- Enforced health and safety regulations within the store premises, thereby providing a secure shopping experience for customers.
- Coordinated with suppliers whilst maintaining a well-stocked inventory at all times.
- Assisted in recruiting new staff members, contributing to a strong retail team structure.
- organised in store presentations.
- mentored new managers.
- managed a staff of 19 across 2 stores
- conducted HR procedures eg. Disciplinaries, investigations
Personal shopper
Debenhams
Chelmsford, Essex
2008.04 - 2011.03
- Balanced multiple tasks simultaneously whilst ensuring high-quality results in all areas of work.
- Coordinated clothing alterations, achieving perfect fit for clients.
- Identified latest fashion trends for updated client wardrobes.
- Provided expert advice on styles and fits to enhance client appearance.
- organised events and fashion shows.
- driving customer appointments
- building loyal customer base
- exceeding sales targets
- delivering new and repeat business
- Maintained detailed records of client sizes, preferences and past purchases for superior service provision.
- Assisted clients with wardrobe updates for improved personal style.
- Facilitated shopping trips, reducing stress and saving client's time.
- Tailored personal shopping services according to each client's budget requirements.
- Managed client appointments efficiently to maximise time usage.
- Updated knowledge of brands and trends regularly, keeping service relevant and up-to-date.
- Delivered excellent customer service, ensuring repeat business.
- Communicated effectively with clients to understand their needs better.
- Evaluated merchandise quality before purchase, guaranteeing value-for-money buys for clients.
- Provided guidance and advise in choosing ideal products to meet needs of customer.
- Established reputation for reliability and discretion in handling sensitive client information.
Education
GCSEs - 9 subjects including English and maths
Mayfield girls comprehensive
LondonSkills
- Strategic selling approach
- Empathy and persuasion
- Confident sales techniques
- Point of sale operations
- Adaptive communication
- Product display creation
Timeline
Retail sales advisor
Quadrant department store
2023.05 - 2025.10
Concession manager
Pomodoro fashions
2018.09 - 2023.05
Concessions manager
Jaques vert group
2011.06 - 2018.05
Personal shopper
Debenhams
2008.04 - 2011.03
GCSEs - 9 subjects including English and maths
Mayfield girls comprehensive