Natasha Van De Lisle
Mitcham,Surrey
Summary
Proficient in IT with professional experience in Microsoft Access, Word, Excel, Outlook, and the Cascade system. Completed advanced ICDL module in Microsoft Word and level 1 in Sage Computerised Bookkeeping. Administrative experience in data entry and data management. Strong team player with leadership experience in university projects, adept at coordinating group activities and managing team efforts. Skilled in public speaking and project presentations using Microsoft PowerPoint and Publisher. Experienced in providing IT support at Job Centre Plus and working with diverse communities at The Spires Outreach Centre. Bilingual with translation experience, capable of resolving conflicts sensitively.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Placement
Job Centre Plus
2018.09 - 2019.01
- Front of house customer service including support for vulnerable customers
- IT support for customers
- Helping customers to fill out forms and make benefit claims
- Managing customer appointment register
- Referring and recruiting jobseekers to external organisation services
- Job shadowing work coaches
- Organising display of job boards and creating leaflets and posts for job boards
- Referring customers to relevant staff
- Filing, photocopying and other ad hoc duties
- Following health and safety procedures
- Understanding data protection laws
- Interpreting written and verbal information for Polish speaking customers and staff
Volunteer
The Spires Centre
London
2008.10 - 2010.12
- Welcomed centre users and donors with a friendly approach.
- Assisted in preparing fundraising events to support centre activities.
- Guided centre users towards appropriate services and staff effectively.
- Provided verbal and written translation for non-English speaking Polish centre users.
- Monitored and recorded the distribution of centre resources efficiently.
- Handled phone inquiries and assisted with information requests.
- Conducted stocktakes of supplies to ensure adequate inventory levels.
- Prepared and served food to centre users as required.
- Performed cleaning tasks and other ad hoc duties as assigned.
- Completed forms and made enquiries on behalf of centre users when needed.
Administrator
Public and Commercial Services Union
2007.07 - 2007.08
- Audio typing
- Minute taking
- Answering telephone and e-mails
- Diverting calls during busy periods
- Creating and sending external and internal letters and e-mails
- Managing incoming post. Sorting and distributing post to human resources department
- Preparing and sending job application packs
- Updating and reconciling absence records and investigating discrepancies and unexplained absences
- Calculation and input of expenses and purchases data into spreadsheets and database from a wide range of documents and calculating the values of credit and debit notes for various purchases and expenses documents
- Liaising with the finance department
- Posting of letters, making minor petty cash purchases for the department and other ad hoc duties
- Filing and other general office duties
Education
Bsc Econ - accounting and finance
University of Wales, Aberystwyth
2006.10 - 2008.06
Ursuline High School, Wimbledon
2002.09 - 2006.06
Skills
- Proficient in the use of IT and have used Microsoft Access, Word, Excel, Outlook, the intranet and the Cascade system during my brief role as administrator I have also completed the advanced ICDL module in Microsoft Word and level 1 in Sage Computerised Bookkeeping
- My studies in accountancy required the extensive use of Microsoft Excel and some use of Minitab and Sage
- Team based module coursework's involved considerable use of Microsoft Word, Microsoft Excel, Microsoft Publisher and Microsoft PowerPoint as well as e-mail and video conferencing for creating, sending and managing coursework content, delegating work and the co-ordination of group activities
- I have provided IT support for customers at the Job Centre Plus
- I am a good team player and had the opportunity to both lead and co-lead the Management Skills and Computing module projects at university, co-ordinating all of the group's activities and actions and managing the team effort
- Being a team leader for course projects involved negotiation and getting students to compromise and find a middle ground where there was disagreement, conflict and constraints
- Practised in public speaking and have compiled and presented several project presentations using Microsoft PowerPoint and Publisher for handouts
- Attended classes for professional training modules over Microsoft Teams
- Good organisational skills and am able to successfully plan, co-ordinate, manage and creatively execute projects
- Accountancy projects and exams required a high degree of accuracy and attention to detail as well as problem-solving skills
- Ability to work, communicate effectively and establish good rapport, trust and interpersonal relationships with a diverse range of people
- I have worked closely with a very broad range of the community both at The Spires Outreach Centre and in the Job Centre Plus I have provided service for particularly vulnerable people of all cultural, socio-economic and situational backgrounds and often under sensitive, strained and difficult circumstances where there were often language barriers
- I have occasionally been called upon to resolve conflict and have done this successfully and with sensitivity
- I am adaptable and can creatively handle novel situations with initiative, good communication and the ability to analyse situations and problem solve
- I am bilingual and have provided translation services
Certification
- BCS Certificate in User Skills (ICDL Advanced) L3 - September 2023
- Word module completed
- Sage Computerised Bookkeeping Level 1 March 2021 - April 2021
- AAT level 3 diploma in accountancy - 2017 - 2018
- Modules completed: Professional Ethics, Advanced Bookkeeping and Final Accounts Preparation
Additional Skills
Fluent in written and spoken Polish
Timeline
Placement
Job Centre Plus
2018.09 - 2019.01
Volunteer
The Spires Centre
2008.10 - 2010.12
Administrator
Public and Commercial Services Union
2007.07 - 2007.08
Bsc Econ - accounting and finance
University of Wales, Aberystwyth
2006.10 - 2008.06
Ursuline High School, Wimbledon
2002.09 - 2006.06