Patricia Hiscock
Sturminster Newton,Dorset
Summary
A highly skilled professional with a strong foundation in bookkeeping and payroll management, demonstrated by distinctions in Computerised Book-Keeping Level 2 and Payroll Management Level 3 Diploma from The Institute of Certified Book-Keepers. Proficient in Sage Payroll, with a Certificate of Achievement and distinction in Sage courses. Possesses exceptional typewriting and word processing skills, complemented by advanced Mathematics and English qualifications from HSDC - South Downs. As an Associate Member of The Institute of Certified Book-Keepers, committed to leveraging expertise in business administration to drive organisational efficiency and accuracy.
Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills.
Creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity of administrative team. Experienced in training and mentoring administrative staff in variety of common tasks and projects.
Resourceful administrative professional with strong experience in office management, customer service and database management. Demonstrates comprehensive knowledge of GDPR and relevant regulations to maintain accurate and compliant records. Creative problem-solver keeps office running smoothly.
Overview
37
37
years of professional experience
4
4
years of post-secondary education
Work history
Administrator
Colten Care
Sturminster Newton, Dorset
2022.10 - Current
- Improved record keeping system with attention to detail and thoroughness.
- Facilitated internal communications with clear and concise memos and bulletins.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Processed expense reports, resulting in accurate financial records maintained consistently.
- Increased efficiency of document retrieval with a well-organised filing system.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Cultivated positive rapport across all enterprise levels, managing stakeholder relations in support of organisational needs.
Customer Advisor
Johnson & Johnson (AKA Stalbridge Linen)
Sturminster Newton, Dorset
2022.06 - 2022.10
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Stayed updated on company policies, enabling accurate information dissemination to customers.
- Resolved customer complaints effectively, maintaining brand reputation.
- Ensured smooth store operations by coordinating with the team effectively.
- Developed rapport with customers for improved loyalty and repeat business.
Waitress
Colten Care
Sturminster Newton, Dorset
2017.02 - 2022.06
- Managed table settings for enhanced dining experience.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Utilised professional communication skills to resolve customer complaints.
- Advanced team efficiency by assisting in training new waitstaff members.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Accommodated special event needs, provided customised services for parties.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
Book-Keeper
Self Employed
Stalbridge, Dorset
2006.03 - 2017.02
- Conducted regular audits, ensured compliance with regulations.
- Balanced general ledger by reconciling entries accurately and promptly.
- Communicated effectively with customers regarding their accounts or any outstanding payments.
- Worked closely with accountants during end-of-year closeout procedures, ensured accuracy of figures reported in annual reports.
- Produced timely financial reports with use of bookkeeping software.
- Ensured tax compliance by preparing accurate tax returns on time.
- Processed invoices promptly, enabled swift payment processing.
- Handled bank and balance sheet reconciliations to maintain accurate, up-to-date accounts.
Care Assistant
The Old Rectory
Stalbridge, Dorset
2003.03 - 2004.03
- Responded promptly to emergency situations, ensuring safety of all residents.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Delivered excellent customer service by addressing concerns of patients' families.
Accounts Department
Stalbridge Linen
Shaftesbury, Dorset
1989.09 - 2000.09
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
GCSEs - English, Maths, Computer Studies, Art, Science
Gillingham Comprehensive School
Gillingham, Dorset 1985.09 - 1989.06
Skills
- Typewriting Skills, Stage-1 - Distinction
- Word Processing, Stage-1 - Distinction
- Practical Bookkeeping, Stage 1 Compile Day Books, Operate Petty Cash System, write up & Reconcile Bank Records
- Basic Book-Keeping Level 1 - Pass 100% The Institute of Certified Book-Keepers
- Computerised Book-Keeping Level 2 - Distinction 98% The Institute of Certified Book-Keepers
- Payroll Management Level - 3 Diploma - Distinction 96% The Institute of Certified Book-Keepers
- Sage Payroll Course - Distintion
- Certificate of Achievement - Sage - Distinction
- Associate Member (Computerised) The Institute of Certified Book-Keepers
- Mathematics Level 2 - HSDC - South Downs
- English Level 2 - HSDC - South Downs
- Business Administrator Level 3 - Knowledge = Pass, Portfolio = Distinction, Project Presentation = Distinction - NVQ
Timeline
Administrator
Colten Care
2022.10 - Current
Customer Advisor
Johnson & Johnson (AKA Stalbridge Linen)
2022.06 - 2022.10
Waitress
Colten Care
2017.02 - 2022.06
Book-Keeper
Self Employed
2006.03 - 2017.02
Care Assistant
The Old Rectory
2003.03 - 2004.03
Accounts Department
Stalbridge Linen
1989.09 - 2000.09
GCSEs - English, Maths, Computer Studies, Art, Science
Gillingham Comprehensive School
1985.09 - 1989.06