Summary
Overview
Work history
Education
Skills
References
Custom
Timeline
Generic

Natasha Smitten

Solihull,West Midlands

Summary

Responsible hardworking individual with expertise in leadership, customer service, and conflict resolution. Demonstrates resilience, tenacity, and efficient time management in high-pressure environments whilst remaining energetic, warm and positive. Experienced in opening and closing duties and maintaining food hygiene standards. Thrives in fast paced, changing environments and can adapt to the situation at hand. Strong communication abilities and a proven track record of working effectively with diverse teams

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work history

Barista supervisor

Costa Coffee
Solihull, West Midlands
11.2022 - Current
  • Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
  • Collaborated with team members during busy periods improving workflow efficiency.
  • Delivered exceptional service to customers for their enjoyment and comfort.
  • Nurtured a positive and professional work environment through effective leadership.

Barista

magic bean
Solihull, west midlands
07.2022 - 10.2022


  • Upheld excellent relationships with regular clients fostering loyalty and repeat business.
  • Provided a welcoming atmosphere to customers, promoting return visits.

Education

GCSE - English literature, English language, Maths

Tudor Grange Academy
09.2017 - 06.2022

Btech - sports and exercise science

Sandwell college
Solihull
09.2023 - 05.2025

Skills

Leadership

Dealing with all kinds of customers, including resolving conflict

  • Resilience and tenacity
  • Efficient time management
  • Opening and closing duties
  • Food hygiene standards
  • Strong communication
  • Adaptable and quick to learn

References

References available upon request.

Custom

I played cricket at a County and regional level, captaining multiple different teams from age 9-19.  Playing cricket has taught me important skills such as teamwork, leadership and self confidence. These are transferable skills which have greatly helped me in the workplace.

Timeline

Btech - sports and exercise science

Sandwell college
09.2023 - 05.2025

Barista supervisor

Costa Coffee
11.2022 - Current

Barista

magic bean
07.2022 - 10.2022

GCSE - English literature, English language, Maths

Tudor Grange Academy
09.2017 - 06.2022
Natasha Smitten