Veer Soni
Summary
As a seasoned professional with a robust background in both retail grocery management and hospitality supervision, I have cultivated a comprehensive skill set that spans customer service excellence, team leadership, and operational efficiency. In my tenure as a Retail Grocery Store Manager, I developed expertise in inventory control, sales strategies, and financial management, ensuring optimal stock levels, maximizing sales, and maintaining budgetary compliance. My role required strong analytical skills to interpret sales data and implement effective merchandising strategies to enhance the customer shopping experience. Transitioning to a Front House Supervisor position in the hospitality industry, I leveraged my leadership abilities to manage staff, coordinate schedules, and resolve conflicts, all while maintaining a welcoming and efficient front-of-house environment. My customer service skills were further refined as I ensured guests received exceptional service, fostering a positive atmosphere that encouraged repeat business. My adaptability, problem-solving skills, and ability to thrive in dynamic, high-pressure settings have been instrumental in driving success in both industries, highlighting my capability to lead teams, optimize operations, and deliver superior service.
Offering strong interpersonal and organisational skills with keen eye for detail. Knowledgeable about customer service, team leadership, and conflict resolution. Ready to use and develop communication, problem-solving, and multitasking skills in restaurant manger role.
Focused [Job Title] with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.
Enthusiastic Front House Supervisor with talent for enhancing guest experiences and improving team cohesion. Excelled in training staff, resolving guest issues swiftly, and streamlining front-of-house operations. Successfully implemented new procedures that increased customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Front house supervisor
Qoot tlb2 uk ltd ( Levant bakery harrods )
2022.07 - 2026.05
- As a Front of House Supervisor at a luxury restaurant, I have consistently demonstrated exceptional leadership and organizational skills, ensuring a seamless and memorable dining experience for our discerning clientele. My role involves supervising and coordinating the front-of-house team, including hostesses, waitstaff, and bartenders, to maintain the highest standards of service. I excel in training and mentoring staff, fostering a professional and hospitable environment. My responsibilities include managing reservations, efficiently handling customer inquiries and complaints, and overseeing the dining area to ensure cleanliness and ambiance align with our luxury standards. Additionally, I collaborate closely with the kitchen and management teams to ensure smooth service flow and address any operational challenges promptly. My strong attention to detail, excellent communication skills, and commitment to delivering unparalleled customer service have significantly contributed to the restaurant's reputation for excellence.
Team member
Boost juice bars uk ltd
2022.06 - 2022.07
- As a dedicated Team Member at a busy juice bar, I have honed my skills in providing exceptional customer service and preparing a variety of fresh, high-quality beverages. My responsibilities include greeting and engaging with customers, efficiently taking and processing orders, and operating blending and juicing equipment with precision. I ensure the cleanliness and functionality of all equipment and maintain a spotless, organized workspace in compliance with health and safety standards. Additionally, I handle cash transactions accurately using the point of sale (POS) system and monitor inventory levels, restocking ingredients as needed. My ability to work collaboratively with team members and adapt during peak hours has consistently contributed to a seamless and enjoyable customer experience.
Shift Manager
Lidl Great Britain ltd
London
2019.08 - 2021.07
- As a Shift Manager at Lidl, I effectively oversee the daily operations of the store during my shifts, ensuring a seamless and efficient workflow. My responsibilities include supervising and mentoring a team of employees, delegating tasks, and ensuring adherence to company policies and standards. I excel in maintaining high levels of customer service, promptly resolving any issues or inquiries to enhance customer satisfaction. Key duties involve inventory management, which includes stocking shelves, conducting inventory checks, and ensuring product availability. I also manage cash handling procedures, ensuring accuracy in financial transactions, and oversee the opening and closing of the store. Additionally, I uphold health and safety regulations and maintain a clean, organized store environment. My leadership, organizational skills, and proactive problem-solving contribute to achieving operational goals and providing an excellent shopping experience for our customers.
Store Manager
Ekam enterprises ltd
London
2017.11 - 2019.08
- As an experienced Off Licence Store Manager, I have demonstrated exceptional leadership and operational skills in managing a high-traffic retail environment. My responsibilities include overseeing daily store operations, ensuring compliance with licensing laws, and maintaining high standards of customer service. I am adept at inventory management, consistently optimizing stock levels to meet customer demand while minimizing waste. My role also involves staff recruitment, training, and scheduling, fostering a motivated and efficient team. I excel in financial management, including budgeting, sales analysis, and achieving revenue targets. My proactive approach to problem-solving and commitment to a safe and inviting shopping experience has significantly contributed to increased customer satisfaction and store profitability.
Education
GCSE - equivalent
Skills
- Shift Supervisor (2 years)
- Key Holder (4 years)
- Supervising Experience (6 years)
- Food Service (2 year)
- Shift Management (6 years)
- Goal-Oriented approach
- Adaptability in peak hours
- Table booking systems
- Escalation procedure execution
- Team motivation strategies
- Speed of service monitoring
- Empathy and understanding
- Scheduling staff rota
- Cash handling
- Calm under pressure
- Conflict management
- Complaint resolution
- Budgeting expertise
- Cash handling accuracy
- Handling difficult customers
- Resilience and tenacity
- Supervisory leadership
- Stock control procedures
- Menu knowledge
- Wine pairing knowledge
- Stock control
- Employee training and development
- Efficient multitasking
- Staff mentoring
- Quality assurance techniques
- Up-selling techniques
- Excellent communication
- Health and Safety Compliance
- Team Leadership
Certification
- Digital marketing ( Google )
- - Social media management
- - Search engine optimization (SEO)
- - Content creation
- - Email marketing
- - Data analysis
- - Advertising strategies
- Utilized to promote brands, engage audiences, drive traffic, generate leads, and optimize marketing campaigns for business growth.
- Train the trainer ( moorhouse training )
- - Effective teaching techniques
- - Adult learning principles
- - Engaging training material creation
- - Classroom management strategies
- - Communication skills
- - Assessment methods
- - Adaptation to diverse learners
- Equipped to deliver impactful training sessions confidently in various settings.
Languages
English - Fluent
Hindi - Fluent
Punjabi - Fluent
Personal Details
- Driver's License: Cars
- Eligible to work in the UK: Yes
- Highest Level of Education: GCSE or equivalent
- Industry: Customer Service
Links
Linkedin - https://www.linkedin.com/in/veer-soni-b94919227?
Affiliations
- Enjoy playing a variety of sports and participating in friendly competitions.
- Regularly attend the gym and maintain a consistent fitness routine.
- Play pool weekly, demonstrating focus, strategy, and social engagement.
- Enjoy long road trips and exploring new destinations.
- Passionate about cooking and experimenting with new recipes from scratch.
Timeline
Front house supervisor
Qoot tlb2 uk ltd ( Levant bakery harrods )
2022.07 - 2026.05
Team member
Boost juice bars uk ltd
2022.06 - 2022.07
Shift Manager
Lidl Great Britain ltd
2019.08 - 2021.07
Store Manager
Ekam enterprises ltd
2017.11 - 2019.08