Mohammad Shahed Hossain
Birmingham
Summary
Dedicated professional with a strong foundation in ethical responsibility and efficient time management. Demonstrates exceptional customer service and conflict resolution skills, supported by comprehensive computer literacy. Experienced in team management with a deep knowledge of speciality coffee, aiming to leverage these skills in a dynamic environment
Overview
2
2
years of professional experience
Work History
Barista supervisor
Costa Coffee
Birmingham, West Midlands
04.2023 - Current
- Demonstrated advanced understanding of various types of coffee and their preparation methods when providing guidance to junior staff members.
- Maintained cleanliness, resulting in a hygienic and presentable workspace at all times.
- Performed regular machine maintenance checks ensuring smooth operation.
- Assisted baristas with complex orders to ensure customer satisfaction.
Kitchen team member
Flamin Patties
Birmingham, West Midlands
02.2023 - 12.2023
- Followed recipes meticulously, delivered consistent taste across all dishes served.
- Delivered prompt service to ensure customer satisfaction.
- Mastered usage of commercial cooking equipment; bolstered productivity levels.
Education
BA (Hons) Aviation and Airport Management -
University College Birmingham
Birmingham 02.2023 -
Higher Secondary Certificate - Science
Chittagong Model School & College
BangladeshSkills
- Ethical responsibility
- Efficient time management
- Customer Service
- Conflict Resolution
- Computer literate
- Team Management
- Speciality coffee knowledge
- Handling difficult customers
- Workload prioritisation
- Team player
Timeline
Barista supervisor
Costa Coffee
04.2023 - Current
Kitchen team member
Flamin Patties
02.2023 - 12.2023
BA (Hons) Aviation and Airport Management -
University College Birmingham
02.2023 -
Higher Secondary Certificate - Science
Chittagong Model School & College
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