Natasha Skuse

• Supporting children with additional needs throughout the setting.
• Identify developmental concerns via observation and regular assessments.
• Establish positive relationships with children and parents to enhance partnerships for better outcomes.
• Leading SEN review meetings, working collaboratively with parents to assess outcomes and identify next steps.
• Develop individual support plans tailored to specific learning needs.
• Prepared and submitted requests for Education, Health and Care Plans (EHCPs) ensuring accurate evidence and supporting information were provided.
• Maintain accurate records and documentation.
• Collaborated with colleagues to promote and implement inclusive practices.
• Collaborate with professionals to ensure optimal support for children and make referrals to specialist when necessary.
• Enhance learning outcomes with implementation of early years foundation stage curriculum.
• Built strong rapport with parents during pick-up and drop-off times encouraging open communication about child's progress.
• Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
• Promote children's emotional wellbeing, independence, and confidence within the setting
• Administered medications and minor first aid treatments, prioritising child safety and wellbeing.
• Safeguarded children appropriately, escalating concerns to senior staff.

• Kept accurate records of all conversations in the database in a comprehensible way to ensure clear communication of calls across team.
• Built sustainable relationships and engaged customers by taking the extra mile and listening to their needs.
• Met personal and team qualitative and quantitative targets.
• Followed communication scripts when handling different topics, ensuring eloquently delivery.
• Managed numerous of inbound and outbound calls per day, in a timely manner providing information to customers.
• Identified customer needs, clarified information, researched every issue and provided solutions and alternatives resulting in customer satisfaction.
• Followed up on ongoing customer calls, communicated progress to management and customers to ensure everyone was clear on the process, contingencies and orders.
• Provided advice, information and assistance to external callers with a view to resolve any queries without escalating.
• Drafted tax-efficient strategies for wealth preservation; assisted affluent clientele effectively.

• Implemented and maintained security measures ensuring the safety of the premises, cash, stock and property.
• Ensured all documentation, record keeping and reporting were completed on a daily basis.
• Conducted end of day till reconciliation procedures.
• Scheduled staff ensuring flexibility in the rota to cover shifts.
• Demonstrated positive customer service interactions and ensured staff performed at their best to achieve sales targets.
• Maintained immaculate store presentation and properly displayed point of sale and products per planograms.

· Managed all appointment scheduling, monitoring and responding to customers.

· Consistently maintained and replenished stock levels for in-store display items, ensuring all stock was adequately presented and maintained.

· Meticulously maintained all tanning shop amenities, including tanning beds, maintaining hygienic and safe equipment.

· Regularly prepared tanning booth, refreshing stock levels and tanning supplies.

· Managed end-of-day cash reconciliation, successfully balancing tills and cashing up banking totals.

Maintained a clean and orderly workspace to ensure safety at all times