Natasha Roper
Dorchester ,Dorset
Summary
Caring professional with experience in assisting clients with daily activities, personal care, and medication management. Compassionate approach to providing emotional support, maintaining client dignity, and ensuring safety. Strong communication skills and ability to work collaboratively with healthcare teams.
Compassionate Care Worker committed to delivering high-quality support and assistance to clients. Skilled in personal care, medication management, and fostering safe, nurturing environment. Strong communication and interpersonal skills ensure meaningful connections with clients and their families. Consistently bringing empathy, patience, and dedication to promote client well-being and independence.
Bringing compassionate and patient approach to supporting individuals, I excel in communication and empathy, ensuring comfort and trust. Proven ability to manage tasks efficiently and adapt to different situations with ease. Strong organisational skills and calm demeanour enable effective teamwork and individual care. Ready to provide meaningful assistance and make positive impact on daily lives.
Experienced in providing compassionate and reliable support to individuals in need. Known for creating warm and safe environment while assisting with daily living activities. Committed to fostering independence and enhancing quality of life.
Compassionate care worker with experience caring for people of all ages. Proven ability to develop trusting relationships and improve lives of service users.
Compassionate individual with exceptional rapport-building skills. Demonstrates working knowledge of safeguarding principles. Promotes positive behavioural change for healthy lifestyle. Familiar with risk management practices and skills development.
Overview
23
23
years of professional experience
7
7
years of post-secondary education
Work History
Care Worker
Apex
Dorchester , Dorset
09.2021 - 01.2026
Care Worker
Apex
Dorchester , Dorset
09.2021 - 01.2026
- Kept client information secure and confidential.
- Assisted patients with showering, cleaning and toileting duties as requested.
- Administered personal care and assisted with daily living activities to enhance client well-being.
- Closely monitored patient physical and mental health, reporting changes or concerns to managers immediately.
- Provided a friendly, compassionate and proactive approach throughout service.
- Maintained excellent patient satisfaction by proactively helping them with their needs, requirements and offering service with a smile.
- Conducted household tasks, including cleaning and laundry, to maintain a safe environment.
- Helped patients requiring assistance to consume drinks and food.
- Maintained confidentiality and privacy of client information, adhering to professional standards.
- Participated in training and development opportunities to enhance skills and knowledge in care provision.
- Supported people with social and physical health with a proactive and helpful approach.
- Assisted clients with medication management, following prescriptions and doctors' instructions.
- Developed strong rapport with clients, building trust and facilitating smoother care delivery.
- Provided companionship, listening empathetically to concerns and engaging in meaningful conversation.
- Monitored and recorded patient conditions, providing updates to healthcare professionals.
- Managed challenging behaviour using approved techniques to ensure safety and respect.
- Used aids and personal equipment to promote service users' mobility.
- Administered fluid and solid medication to those requiring assistance.
- Prepared nutritious meals tailored to individual dietary requirements and preferences.
- Visited and cared for service users within their own homes.
- Responded appropriately to safeguarding incidents and emergencies.
- Utilised mobility aids and adaptive equipment proficiently, ensuring correct and safe usage.
- Supported clients with mobility challenges, employing equipment and techniques to aid movement.
- Documented care activities accurately, ensuring records were up-to-date and compliant with regulations.
- Promoted independence, choice and privacy of residents at all times.
- Developed trusting relationships with service users and advocated on their behalf.
- Built professional relationships with service users.
- Cooked nutritious meals, adhering to patient dietary requirements.
- Encouraged service users to be independent and active members of society.
- Generated detailed reports to document clients' progress.
Shop
The Stores
Dorchester , Dorset
05.2003 - 04.2016
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees to maximise team performance.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
Cleaner/support
Age uk / plus self employed
Dorchester , Dorset
03.2016 - 03.2016
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Followed sanitisation, health and hygiene regulations.
- Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
- Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.
- Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
- Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
- Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
- Used wide variety of cleaning equipment to carry out tasks, including hoovers, mops, dusters and other cleaning tools.
- Disinfected bathroom and kitchen spaces for impeccable sanitation standards.
- Kept kitchens sanitary and hygienic by deep cleaning floors, worktops and preparation tables.
- Followed cleaning checklists to match quality specifications for each space.
- Upheld health and safety standards when handling and using chemicals.
- Sorted rubbish and recycling for appropriate waste disposal.
- Washed crockery, glassware and utensils to keep kitchen space clean.
- Kept cleaning supplies well-stocked by conducting regular item counts and ordering replacements in advance.
- Disinfected high-touch areas regularly, contributing to the prevention of illness spread within the workplace.
- Sanitised fixtures and fittings to maintain excellent hygiene.
- Polished glass and mirrors in private and public spaces.
- Reported breakages and damages for prompt item replacement.
- Discarded waste and sorted into correct disposal systems, keeping in line with company policy.
- Communicated regularly with supervisors and managers to obtain feedback on quality, service and care.
- Performed window cleaning duties, ensuring streak-free transparency for a professional appearance.
- Applied stain removal techniques on various surfaces, effectively restoring them without causing damage.
- Utilised eco-friendly cleaning agents and techniques to minimise environmental impact while maintaining high cleanliness standards.
- Provided floor care services, including carpet shampooing and hard floor waxing, to extend flooring lifespan.
- Implemented waste disposal protocols, segregating recyclable materials from non-recyclable waste efficiently.
- Shampooed furniture upholstery to maintain cleanliness and condition.
Education
Certificate of Higher Education - Hairdressing
Weymouth college
Weymouth , Dorset 09.1985 - 05.1988
GCSEs -
Beaminster comprehensive school
Beaminster , Dorset 09.1980 - 05.1985
Timeline
Care Worker
Apex
09.2021 - 01.2026
Care Worker
Apex
09.2021 - 01.2026
Cleaner/support
Age uk / plus self employed
03.2016 - 03.2016
Shop
The Stores
05.2003 - 04.2016
Certificate of Higher Education - Hairdressing
Weymouth college
09.1985 - 05.1988
GCSEs -
Beaminster comprehensive school
09.1980 - 05.1985