Danielle Lowe
Doncaster
Summary
I am a punctual and motivated person with a proven ability to thrive in fast-paced environments while maintaining high work standards. Demonstrates strong teamwork and independent work capabilities, prioritising tasks and following instructions. Skilled in building positive relationships with clients and colleagues, contributing to a collaborative work atmosphere.
Overview
9
9
years of professional experience
Work history
Care worker
Housing 21 Swallowdale
Doncaster
02.2022 - Current
- Supported patients with mobility issues, promoted independence.
- Responded promptly to emergencies, ensured patient safety.
- Assisted in meal preparation to ensure proper nutrition.
- Ensured medication administration for optimal health outcome.
- Facilitated social activities for the elderly, reducing feelings of isolation and loneliness among them.
- Assisted with personal care tasks such as bathing, dressing and toileting-maintained dignity and respect at all times.
- Documented individual client needs using software for accurate records.
- Recorded detailed logs to track client interactions and requirements.
- Reported concerns to management, ensuring adherence to all policies and procedures.
Customer Service Representative
One Call Insurance
Doncaster
03.2021 - 02.2022
- Managed high volume of inbound calls and online chat, for quick resolution of customer issues with the renewals.
- Assisted customers in making informed decisions by providing detailed product information.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Streamlined processes through efficient record keeping.
- Adhered strictly to policies and procedures for continued company compliance.
Childminder
Bridgets Bambino's
Doncaster
09.2020 - 03.2021
- Maintained an open line of communication with parents for better child care coordination.
- Maintained detailed records of each child's progress.
- Provided emotional support during periods of distress or discomfort.
- Prepared nutritious meals to encourage healthy eating habits.
- Continuously exceeded parent expectations by accommodating last-minute schedule changes.
- Dropped off and picked up children from school whilst assisting with homework and extracurricular activities.
- Maintained detailed records of each child's progress in line with EYFS guidelines.
Nursery Practitioner
Paskals Day Nursery
Doncaster
06.2017 - 08.2020
- Assessed individual learning needs of each child, tailored teaching methods accordingly.
- Promoted inclusivity within the classroom using diverse teaching materials and practices.
- Cultivated positive relationships with parents and carers; kept them informed about their child's achievements and areas for improvement.
- Planned educational games to stimulate cognitive growth in toddlers.
- Provided support during meal times, encouraging balanced diets for better health.
- Oversaw key group of children and kept detailed progress observations.
Waitress
Holiday Inn
Doncaster
09.2016 - 10.2017
- Welcomed customers upon arrival to create positive first impressions.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Collaborated with team members to ensure smooth execution of large events.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Maintained cleanliness and organisation of dining area for enhanced customer comfort.
- Utilised professional communication skills to resolve customer complaints effectively.
- Collaborated with kitchen staff to ensure order accuracy.
Education
GCSEs -
Sir Thomas Wharton
Doncaster 09/2011 - 06/2016
GCSEs/Functional Skills -
Parenta
Doncaster 06/2017 - 06/2018
Skills
- Effective communication
- Dignity respect
- Calm under pressure
- Strategic planning
- Policy understanding
Timeline
Care worker
Housing 21 Swallowdale
02.2022 - Current
Customer Service Representative
One Call Insurance
03.2021 - 02.2022
Childminder
Bridgets Bambino's
09.2020 - 03.2021
Nursery Practitioner
Paskals Day Nursery
06.2017 - 08.2020
Waitress
Holiday Inn
09.2016 - 10.2017
GCSEs -
Sir Thomas Wharton
09/2011 - 06/2016
GCSEs/Functional Skills -
Parenta
06/2017 - 06/2018