Phoebe Tidswell
Lothersdale, skiptin
Summary
Dedicated professional with strong organisational and planning skills, complemented by extensive customer service experience. Proven ability to adapt and thrive in diverse environments while effectively collaborating with clients and team members. Committed to leveraging transferable skills to contribute positively to team dynamics and company goals.
Overview
4
4
years of professional experience
Work history
Care worker
Right At Home
Ilkley, Bradford
09.2025 - Current
- Established strong rapport with patients through effective communication skills resulting in an atmosphere of trust and respect.
- Delivered compassionate end-of-life care to terminally ill patients; eased their transition.
- Collaborated closely with families to understand the specific needs and preferences of each individual resident or service user; enhanced quality of care delivered as a result.
- Provided emotional support to patients, improved mental well-being.
- Administered medication with rigorous planning and recordkeeping.
- Talked and actively listened to service users to nurture trusted relationships.
- Adapted communication to enhance understanding of non-verbal, deaf, or elderly clients.
Receptionist
Tidswell Roofing LTD
Skipton, North Yorkshire
02.2022 - Current
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Managed phone calls, resulting in effective communication flow within the company.
- Handled appointment scheduling to ensure smooth daily operations.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Maintained accurate and up-to-date records for smooth handovers.
- Answered multiple telephone calls daily, compiling detailed notes and promptly forwarding as required.
- Acted as first point of contact for wide range of personnel.
Bar staff member
Tarn House Holiday Park
Skipton, North Yorkshire
02.2025 - 09.2025
- Welcomed guests with friendly conversation and fun atmosphere.
- Handled cash transactions to ensure accurate accounting.
- Managed customer disputes effectively, preserving the business reputation.
- Assisted in training new staff, contributing to team efficiency.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Promoted and upsold signature drink items, helping to improve bar sales.
Bar supervisor
Carlton Social Club
Carlton, North Yorkshire
03.2022 - 01.2025
- Trained staff for improved service quality and professionalism.
- Resolved customer complaints promptly, fostering positive relationships with clientele.
- Cultivated a friendly environment through excellent interpersonal skills enhancing overall guest experience.
- Ordered supplies keeping optimum stock levels, avoiding overstocking or under-stocking situations.
Education
NVQ Level 3 - Health and Social Care
Nelson and Colne College
Nelson, England 09/2020 - 09/2023
Skills
Relationship building with customers and co-workers
Time management and organization
Financial transaction processing
Stress management and professionalism
Technology proficiency
Adaptability and learning agility
Effective communication skills
Positive attitude and demeanor
About me
My hobbies include horse riding, dog waling, watching films/tv shows and puzzles.
I grew up and live on a farm and have a passion for animals and the outdoors.
I have a full UK drivers licence and have been driving over 4 years.
I am 22 years old
Timeline
Care worker
Right At Home
09.2025 - Current
Bar staff member
Tarn House Holiday Park
02.2025 - 09.2025
Bar supervisor
Carlton Social Club
03.2022 - 01.2025
Receptionist
Tidswell Roofing LTD
02.2022 - Current
NVQ Level 3 - Health and Social Care
Nelson and Colne College
09/2020 - 09/2023