Natasha Hicks
Chichester
Summary
Professional with extensive experience in employee and client relations, stakeholder engagement, and internal communications. Expertise in event planning, public speaking, and effective written communication, including report writing and email management. Demonstrated ability to foster positive relationships while managing sensitive information and delivering clear communication to diverse audiences. Proficient in Microsoft Office, data analysis with SPSS, and CRM & iTrent systems, with a strong commitment to professional development.
Overview
9
9
years of professional experience
2024
2024
years of post-secondary education
Work history
Mental Health Recovery Worker
Venture People Ltd
12.2024 - 12.2025
- Provide one-to-one support and tailored guidance, developing trust and effective communication strategies with diverse individuals.
- Maintain accurate, confidential records, producing clear reports for management and healthcare professionals.
- Promote wellbeing and positive engagement, applying safeguarding protocols and active listening techniques.
- Demonstrate empathy, resilience, and adaptability in high-pressure environments.
Membership Executive
Golf At Goodwood
05.2023 - 09.2024
- Managed member communications, responding promptly and professionally to enquiries via email, phone, and face-to-face.
- Coordinated monthly member events, from planning through delivery, enhancing engagement and retention.
- Supported senior management in developing membership strategies, ensuring a positive experience for all members.
- Strengthened brand reputation by delivering consistent, professional, and friendly customer service.
- Produced and delivered training for new and current employees.
Front of House
The Goodwood Health Club
07.2018 - 05.2023
- First point of contact for members and guests, representing the organisation with professionalism.
- Delivered clear information on services, offers, and events to support brand communications.
- Assisted with event management, including Goodwood’s Easter Egg Hunt, handling logistics, research, and on-the-day coordination.
- Trained new staff and produced induction materials, ensuring consistency in customer service standards.
Fitness Instructor & Personal Trainer
Diamond Fitness
08.2016 - 08.2021
- Built strong client relationships, tailoring communication and programmes to individual needs.
- Supported promotional campaigns by hosting classes and workshops, engaging with diverse audiences.
- Managed bookings, payments, and client enquiries, ensuring a smooth customer experience.
Receptionist
Diamond Tanning
07.2017 - 06.2018
- Handled customer communications, managed bookings, and provided information on services.
- Maintained a professional and welcoming environment, supporting business growth through excellent service.
Education
BSc - Counselling Psychology
University of Chichester
A Levels - English Literature & Language, Creative Writing
Chichester College
Diplomas - Personal Training (L3), Health & Fitness (L2)
Chichester College
Skills
- Employee & client relations Stakeholder engagement Internal communications
- Event planning & coordination Presentation & public speaking
- Written communication Email & call handling Report writing
- Confidential record management Safeguarding & wellbeing support
- Problem-solving Attention to detail Calm under pressure
- Microsoft Office (Word, Outlook, Excel) Data analysis (SPSS) CRM & iTrent systems
References
PROFESSIONAL AND PERSONAL REFERENCES AVAILABLE UPON REQUEST.
Hobbies & Interests
Travel and cultural exploration, including working abroad in Canada., Outdoor activities such as hiking and coastal walks., Event planning and family gatherings.
References
References available upon request.
Timeline
Mental Health Recovery Worker
Venture People Ltd
12.2024 - 12.2025
Membership Executive
Golf At Goodwood
05.2023 - 09.2024
Front of House
The Goodwood Health Club
07.2018 - 05.2023
Receptionist
Diamond Tanning
07.2017 - 06.2018
Fitness Instructor & Personal Trainer
Diamond Fitness
08.2016 - 08.2021
A Levels - English Literature & Language, Creative Writing
Chichester College
Diplomas - Personal Training (L3), Health & Fitness (L2)
Chichester College
BSc - Counselling Psychology
University of Chichester