Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Wright

Doncaster,South Yorkshire

Summary

Delivers friendly, efficient bar service through accurate order handling, payment processing and consistent customer care. Maintains cleanliness, stock control and compliance standards while supporting a positive atmosphere during busy periods. Friendly and approachable with strong communication skills. Capable of handling busy environments with calm efficiency and positive attitude. Quick to learn and adapt, ensuring seamless service and customer satisfaction. Driven by commitment to teamwork and genuine interest in connecting with people. Hospitality professional with experience in serving drinks, handling cash, and providing excellent customer service in busy environments. Adept at working as part of team, maintaining cleanliness, and ensuring customer satisfaction. Energetic Bar Staff Member with proven track record in delivering exceptional customer service. Skilled in managing busy bar environments, mixing variety of cocktails, and maintaining clean and organised workspace. Strong communication skills ensure positive interactions with guests and colleagues, fostering friendly and welcoming atmosphere. Committed to ensuring guests have memorable experiences while maintaining high standards of quality and safety.

Delivers personalised Mental Health Recovery support that promotes independence, wellbeing, and daily living skills. Builds trusting relationships with service users and advocates for their needs through respectful, compassionate care.

Delivers calm, attentive support across customer-facing and person-centred settings. Builds trusting relationships, adapts communication to individual needs, and maintains a courteous standard that supports positive experiences. Manages competing priorities with care, reliability, and sound judgement.

Overview

15
15
years of professional experience

Work History

Mental Health Recovery Worker

Sheffield Health Partnership University NHS Trust
03.2018 - Current
  • Helped patients live independent and fulfilling lives by teaching life skills, offering emotional support and encouraging individuals to use their abilities.
  • Kept medical, personal and treatment documentation safely stored on care management systems for confidential, accurate records.
  • Delivered one-to-one support, tailoring approaches to meet the unique needs of each client effectively.
  • Closely observed and documented patient behaviour, promptly reporting slight changes to medical staff.
  • Monitored clients' physical health, recognising the interconnection between physical and mental well-being.
  • Maintained detailed records of client interactions, progress, and any incidents, ensuring compliance with legal requirements.
  • Developed trusting relationships with service users and advocated on their behalf.

Bar Staff Member - Waitress

The Red Lion
02.2016 - 02.2018
  • Kept bar stocked and organised for easy access and quick service to customers.
  • Served customers with a friendly demeanour, promptly taking orders and delivering beverages.
  • Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
  • Took customer orders and prepared drinks following best practices for each type.
  • Worked well within cohesive team to create friendly atmosphere customers enjoyed.
  • Adapted to busy periods by efficiently managing multiple customer orders simultaneously.
  • Processed payments efficiently, using cash registers and card payment systems accurately.
  • Washed and put away glassware after customer use, maintaining ready stock for customer service.
  • Maintained cleanliness and hygiene in bar area, adhering to health and safety regulations.
  • Conducted ID checks in line with Challenge 25 rules and regulations.
  • Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
  • Greeted new customers, answered initial questions and took drink orders.
  • Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience.

Manager

Greno Cafe
08.2011 - 02.2014
  • Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.
  • Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
  • Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
  • Oversaw compliance with regulatory standards, passing all inspections without any violations.

Education

GCSEs - School

Chaucer School
Sheffield
01-1996

Certificate of Higher Education - Education

Huddersfield University
Huddersfield

Skills

  • Mental health support
  • Care planning
  • Safeguarding procedures
  • Record keeping
  • Incident reporting
  • Risk assessment
  • Medication awareness
  • Customer service excellence
  • Communication skills
  • Customer Service
  • Building relationships
  • Respect for diversity
  • Time-management
  • Decision making
  • Effective communication
  • Multi-agency working
  • Report-writing
  • Treatment planning
  • Patient assessments
  • Basic Life Support Certification
  • Client-Centred approach
  • Physical stamina
  • Health and Safety Compliance

Timeline

Mental Health Recovery Worker

Sheffield Health Partnership University NHS Trust
03.2018 - Current

Bar Staff Member - Waitress

The Red Lion
02.2016 - 02.2018

Manager

Greno Cafe
08.2011 - 02.2014

GCSEs - School

Chaucer School

Certificate of Higher Education - Education

Huddersfield University
Kelly Wright